WebGreeter-Fasten Your seatbelts

Fasten Your seatbelts

In this issue, we are going to turn our headlights onto how WebGreeter.com is helping Car Dealership Websites speed ahead in the cyber autos market.

The Cyber Age / E-tailing

Website visitors are spoilt for choice when it comes to the cyber autos market, emerging from the fact that every other person needs a car, every third person is dealing in cars and (Lord help the buyers!) every fourth dealer has a well established website. So how do you get that frenzied visitor to stay on your website long enough to do the ‘visitor-to-customer’ maneuver, hmmm? Simple, just call in the experts—WebGreeter.com!

Engaging the E- Drivers:

Our highly trained team of webgreeters know the "right" way to approach your online visitors and engage them in a conversation that is informative yet pleasant. They have the skill to qualify a person who is just browsing the web from a serious buyer and are competent enough to know how to keep the ball rolling.
They help your online visitors in browsing through your inventory, by providing them with the information, tailored to their specific needs from the myriad of content available on your website, and by doing so they achieve the feat of "keeping" the visitors "on your site" and off the others. You'd be surprised to know that a great many number of website visitors willingly leave their contact information with our webgreeters, thus providing the all important lead for an instantaneous pitch.
The transcript of every chat conversation is sent to the website owners as soon as it ends, which allows the website owner / sales team to monitor the conversations.

To view sample live text conversations, click here: Sample Live Chats

Helping the E-Drivers

Our web greeters are doing just that on many dealership websites, such as, Acura, Lexus and Chevy dealerships.
Our greeters enhance the visitors stay on the dealer's site by engaging a conversation with them. Apart from providing navigational help to the visitors, the webgreeters also aides in scheduling a test drive or a service appointment. This contact number or email is then instantly relayed to the dealer, through text messaging or emails to their PDAs.

The dealers are thus provided a lead which many a times turns into a customer, while increasing the level of customer service

Bringing in "Affordable 'Human Interaction'

Webgreeter came up with the idea of placing a live person who greets and interacts with the site visitors through a chat based interface in real-time. The services major difference from other live chat providers is that not only does it provide the software but also the trained personnel who sit behind the software. With none of the shortcomings of the call centre based services, it furnishes the e-tailers with an affordable 'live human interaction' angle with their site visitors and much more.

Luring in the Elusive

Imagine potential customers queuing into car showrooms to give their contact numbers, well this may sound like every car dealer’s daydream but is actually happening thanks to the WebGreeter.com service. On these website our web greeters have already turned that daydream to reality. Our web greeters chat with their web site visitors help them browse through the site—no sales pitch (don’t pressure the wary) and when the web visitor gets interested enough to ask for detailed information, our web greeters ask him/her questions provided by the dealership to qualify the visitor and to kindly give his/her contact number so that a more knowledgeable person can callback promptly to give detailed information personally. This information along with the chat transcript is then sent immediately to the dealers. It may surprise many a dealers as it did some of our current customers to know how many visitors are happy to leave their contact info enabling that much desired ‘visitor-to-customer’ conversion.

A Live Sales Person on Your Website

Many web car dealership are realizing that an attractive and comprehensive website is just not enough in this cut-throat competitive cyber market, they need a competitive edge—a discerning ear and a ready and instant response to the buyers queries and needs. All of this is made possible with the help of WebGreeter. Our Greeters not only chat live with the online visitors, give them information, push site content to them but also help the auto dealers provide prompt pre-sales and post-sales customer service, while keeping the dealership open with a real live person greeting every visitor on the website till midnight 12:00AM CST.

Some of the many concerns that only WebGreeters can help your visitors with, once they are on the site. 1. How can you help me do research for my next car purchase?
2. How can you help me buy a new or used car?
3. How can you help me sell my car?
4. Once my car is sold, how do I let you know so you can remove my ad?
5. How do I buy a vehicle through .com?
6. What are your hours of operation?
7. How often is used-car pricing updated?
8. How can I find a list of vehicles with specific features?
And many more to go……..

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