Our Protocol: The Way we Work - February 1, 2008

We, at LiveAdmins.com, are extremely particular about the way things work around us. We believe it is ideal that our work goes methodically, smoothly and without any glitches and for this purpose, whether its customer satisfaction or employees’ concerns, we pay very special attention to each and every area of our work.

With our CRM software, account holders can access their accounts any time to check their chat transcripts and other information, which is safely recorded online in our database. This is aimed at enhancing customer satisfaction and making the whole process easier, more streamlined and of course, convenient.

We also practice division of duties to attain specialization and make the most of our resources. Greeters are assigned to senior specialists, who then follow up with website visitors and generate leads. Our Live Greeters are allotted their jobs in accordance with their specific expertise and knowledge. They also go through extensive training which helps them convert visitors into buyers more efficiently. After gaining the requisite guidance, our greeters pretty much become a part of the industry for which the service is being provided, and therefore supply the right and most relevant information to every customer.

The entire process is actually pretty basic. Our operators begin by initiating a conversation with a greeting and then start gathering information from customers through targeted and relevant communication. They also assist in website navigation, answer questions and take messages from site visitors. The operator assists visitors in finding the exact information they seek, and in the process qualify visitors and guide them on the website with the aim of generating leads and increasing sales. All interaction with visitors is safely recorded and transcripts of the actual conversations are forwarded to website owners in order to facilitate an immediate follow up. So we teach our Live Operators how to act at every pre-sale and post-sale stage to ensure that the whole job is done in a systematic manner which is in-keeping with our structured methodology.

2010-05-18T12:11:47