Quality Matrix for Employees

Live Chat serves as the means to a refined and effective form of live communication with customers, thereby strengthening customer loyalty. It’s not just the quality of product or service that is vital to establishing a loyal customer base, the level of customer service is equally important. Customer service, via live operators, is the link that makes customers come back and bring more customers. Which is why a higher level of competency is required in a Live Greeter.

This can be achieved through the implementation of Quality Matrix for employees. Under this Quality Matrix, an employee is expected to:

• 1. Go the extra mile;
• 2. Be able to engage visitors in interactive and effective conversation;



2010-06-30T15:52:13