When traditional retailing took a big leap forward and became online - it, unfortunately, left customer support behind. The initial idea that in the 'self-help' world of e-commerce, customers will not need to contact retailers for support has proved itself wrong. The demand for online customer support is increasing by the day, evident from the expensive­-to-maintain 800 numbers that appear on almost all retail web sites - which serve to increase the total cost of ownership of your online business.

Retail has gone online but customer support has gone back to the age of telephone, making the online process slow and cumbersome for consumers that are looking for a quick shop. Instead of going a step forward, online retail and buying is going backwards. The solution to this is Live Customer Help on your website, through trained Live Operators. It means instant online help on the website to resolve and fix most of the issues customers face. With enough training, Live Operators on a website can even tackle queries of a high level of difficulty - providing useful online help. A package that provides Live Chat Solutions for customer service, providing you with trained Live Operators as well as the Live Chat Software will reduce the total cost of ownership for you.

With our fully customizable training, instead of having our Live Operators for customer service only, you can train them for online technical support - and as many other areas as you require. This way, our Live Operators will be trained to provide complete customer support, not having to give out phone numbers and email addresses which only serve to make the process longer - and, in many cases, irritate an online buyer wanting a quick solution.

Live Chat service is fast becoming a requirement for online retail, as more users turn to Live Operators for a quick fix and trustworthy human contact while shopping online. According to the Forrester Research Inc. in 2003, 30% of online buyers turned to live chat for customer service, a figure that has come up from 19% in 2001. Usage of live chat on websites will rise steadily "as online chatting teens grow up," Forrester says, to more than half, i.e. 59%, of online consumers in 2007.

Why wait to implement a solution that is both time saving for consumers and cost effective for you? Live Chat with trained Customer Service Representatives on your website will reduce your expenditure on the otherwise expensive Customer Support Solutions, ultimately reducing your T.C.O (Total Cost of Ownership). Please chat with one of our Live Operators for further details.

Back To Mainpage