Live Chat Support for Educational Websites
WebGreeter has a long and prosperous business partnership with educational websites and portals. The experience has helped us understand the business and processes conducted by educational institutions and portals through their online Web Pages.
Education is a vast and competitive industry and is considered as one of the highest revenue generating businesses today. The WorldWideWeb is hosting websites for thousands of universities, colleges, and vocational institutions and millions of prospective students from all parts of the world visit these websites every day to seek information about their study options and course information. Visiting an educational website and getting the information you want could be a very complex process. Each institution now has an online presence that not only provides the information, but also helps facilitate the application process for the students. Not just that, today the process of imparting education itself is also online!
Our Live Chat Support Service combines customer service and sales efforts holistically to provide prospective students information about your programs, educational requirements, fee structures and the facilities you offer to prospective and registered students. The education industry can benefit from Live Chat Support Center in a way no other industry can!
On websites where customized information is required for every individual with respect to their own particular concerns, the visitors are prone to browse away from a website or delay their decisions if that customized information is not readily available. Similarly, information buried deep within links, or available only through slow and/ or expensive telephone and e-mail services, can now be provided by an expert agent, aware of all the details and subtleties intrinsic to any admission procedures, entrance requirement or curriculum.
Help with Student Enrollment
- • Greeters can answer general inquiries in real time and direct students to information or further assistance
- • Our clients can use our live chat software to hold virtual open houses for prospective candidates where instructors and admissions officers can chat with the prospective students
Enroll and Manage Students more Efficiently
- • Help existing students receive research assistance from the online library.
- • Use live chat to support requests for interlibrary loans (common in multi-campus institutes) or the sharing of information (like webcasts and e-resources etc).
- • Reserve books and periodicals, and answer reference related questions.
- • Help can also be provided for trouble shooting problems in virtual classrooms for remote education with software support.
- • Support long-distance learning by enabling remote students to chat with professors or course representatives and coordinators.
- • Students can also chat with academic advisors and career councilors before or after admissions.
- • Keep alumni and regular student-visitors (especially in online vocational training) engaged and involved with the activities of the institution, providing news, and even RSVP services.
Lower Costs
Our clients can reduce costs and response time by shifting communications from telephone, post, and email to live chat.
• Reduced delays which means the students would receive required information immediately from anywhere in the world, without having to wait for office hours, in an e-mail response queue, or by holding onto a phone.
• Costs would be reduced: Institutions would benefit with the ability to provide immediate assistance to students while dramatically reducing the costs of a contact/ information desk and telephones.
• Use a medium that appeals to today's youth (Live Chat), institutions can better communicate with students in an easy and trouble-free way, which is as simple as clicking the button.
2011-01-03T14:50:23