Live Chat helps create Repeat Visitors

Repeat visitors on a website, simply defined, are visitors who have been on the website before. They are like a solid investment in your online business, with constant returns.

Eight years ago, when we started our Live Chat Service, it was a concept so new to web visitors that each visitor had a unique reaction. Some visitors would think of our Live Chat Operators as 'automated bots', while some as 'advertisements'! But the best visitors were those with whom we were able to form a lasting relationship. Live Chat Software allows Operators to set names for visitors, so that when these visitors come back on the website, they get a treatment they would expect on coming back to a place where ‘everybody knows their name and are always glad they came’.

Our Live Chat Operators personalize their conversations and are familiar with the needs of each repeat visitor. This makes a lasting impact and is beneficial for our clients' websites as it helps them create a loyal customer base. Not surprisingly, according to data from WebSideStory Inc., when it comes to purchasing online, repeat visitors are eight times more likely to click the order button than new visitors. Repeat visitors to business-to-consumer e-commerce websites have a conversion rate of 12.61 percent, compared to just 1.55 percent for new visitors, according to the WebSideStory Index.

Live Chat helps build a relationship with web visitors from personal experience and creates a level of comfort with them. Operators win customer loyalty by providing top level customer service. This generates repeat visitor, just like one would like to buy from a shop owner that one is comfortable with more often than the shop owner one doesn't know at all. One of the most important benefits of having repeat visitors is the fact that it is far easier to convince a repeat visitor to buy from online business than a completely new visitor. Simply put, it requires less time and less effort to persuade a repeat visitor to buy from you.

Why wait to generate repeat visitors for your business?

Call us at (877) 771-6067 for details on how you can implement our Live Chat Service on your website.

2011-01-11T11:37:24