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How to Enhance Every Step of Customer Buying Cycle

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Posted 1 week ago
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how to improve your online buying process

The Customer Buying Cycle (CBC) is a progression of the consumer journey from the initial phase of identifying the need for a certain product/service to post purchase. Understanding CBC is important for businesses wanting to provide the best outcome to prospects through the entire customer journey. Generally, it is a five point trail consisting of […]

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3 Easy Ways to Improve Online Shopping Experience for Customers

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Posted 3 weeks ago
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Online Shopping Experience

The internet has changed the way people connect, communicate and even purchase. For online businesses, engaging with customers to offer a better experience on the website has become a prerequisite to stay a step ahead. Focusing on customer needs and serving them according to their preference is essential in making the shopping experience memorable and […]

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How to Attract More Customers this Holiday Season

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Posted 1 month ago
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Attract More Customers This Holiday Season

Holiday season is one of the busiest and most profitable time for majority of businesses. Everyone wants to celebrate and give each other meaningful gifts. As people hunt for the perfect gift items, businesses need to identify how to attract as many customers as possible and maximize their ROI. There are numerous ways in which […]

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How to Create a Memorable Live Chat Experience

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Posted 2 months ago
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memorable live chat experience

Offering quality customer service is crucial to the long term success of a business. Providing customers with a memorable experience will help improve brand loyalty and create positive word of mouth. Great customer experience revolves around reducing the effort a customer has to put in by giving instant answers to their questions and offering solutions […]

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6 Scenarios Where Live Chat Can Help Your Business

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Posted 2 months ago
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live chat service for business website

Live chat is essential for businesses to interact with online customers in real-time. It is like the front desk for a company in a digital environment. Having a conversation with an online visitor adds the necessary human touch to online shopping experience. There are a number of scenarios in which the availability of live chat […]

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