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How to Create a Memorable Live Chat Experience

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Posted 2 months ago
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memorable live chat experience

Offering quality customer service is crucial to the long term success of a business. Providing customers with a memorable experience will help improve brand loyalty and create positive word of mouth. Great customer experience revolves around reducing the effort a customer has to put in by giving instant answers to their questions and offering solutions […]

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6 Scenarios Where Live Chat Can Help Your Business

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Posted 2 months ago
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live chat service for business website

Live chat is essential for businesses to interact with online customers in real-time. It is like the front desk for a company in a digital environment. Having a conversation with an online visitor adds the necessary human touch to online shopping experience. There are a number of scenarios in which the availability of live chat […]

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Tips for Online Retailers to Enhance Customer Retention

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Posted 2 months ago
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Techniques to retain online customers

Customer retention is a primary goal for all businesses. With the increasing cost of customer acquisition, businesses need to focus more on retaining current clients. However, retaining clients online can be tricky, considering the number of options they have available for making online purchases. Efforts and resources should be focused towards building rapport with online […]

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5 Smart Sales Strategies to help you Engage More Customers

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Posted 3 months ago
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engage online customers

Attracting and acquiring new customers is always a challenge. Most customers these days conduct research online, compare and analyze different product features and prices before making a buying decision. Brands that use smart sales and pricing strategies manage to gain the attention of more customers. In order to engage your audience, you need to market […]

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3 Things Live Chat Agents Should Never do

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Posted 4 months ago
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Live Chat Agent

Live Chat is being used by businesses to connect with online visitors, ensure better lead generation and more ROI. Live chat agents can help a business build stronger relationships with online visitors by enhancing their experience.  When talking to online customers, there are some words and phrases that must never be used in conversations. Here […]

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