Customer Service
How to Communicate With Customers in a Digital Environment
Technology and innovation has changed customer expectations and the way that companies communicate. While businesses have become more accessible by having a digital presence, the need is to successfully communicate with customers to meet their needs. Various online mediums are also being used by businesses to market their products and services. But how can companies
How Startups Can Increase their Online Customer Base?
With the growing popularity of smartphones and tablets, businesses have begun to understand the need and importance of having a strong online presence. While it is easier for established business organizations, startups often have meager budgets when it comes to marketing their products. The internet provides them with a cost efficient medium to advertise their
How Live Chat Can Be Useful For Human Resource Management
One of the most important responsibilities of every organization’s human resource department is to find the best candidates with the required skills and experience for a job. It is a time-consuming process for recruiters as it involves advertising vacancies, reviewing applications, scheduling interviews and selecting suitable applicants. Candidates prefer making use of companies’ websites instead
How Hotels Can Gain Competitive Edge with Live Chat
The hotel industry is becoming increasingly competitive with a number of options available to travelers. While location and price pay a pivotal role in the customer buying decision, superior customer experience is integral to the hotel business. With a large percentage of people searching and booking hotels online, adding a chat feature to the hotel
How Can Companies Use Mobile Apps to Improve Customer Experience?
Businesses today are turning towards innovative ways to improve customer experience. Companies are increasingly utilizing multiple channels to interact and communicate with customers. Being easily accessible via smartphones has become a priority for businesses. According to a research by GlobalWebIndex across 32 countries, it was revealed that 80% of all online adults now have a
