Web Based Customer Support and online sales support for complex products are the two major challenges being faced by online businesses. The growing horizon on the Internet invites cutthroat competition on the basis of superior live customer and quality online sale support. Many businesses invest a considerable amount in going online, but get little out of it because their sites are difficult to navigate for their visitors and/or the customer support response is slow. This is because many still depend exclusively on email and telephone based methods. New Web-based technology makes this inconsistency unnecessary.

Our research tell us that 94% to 97% of the new site visitors leave the website within two minutes, and completely forget the website they had visited, the very next day. This diminishes the whole concept of setting the company online. - LiveAdmins LLC research '2006

More than 83% of Internet users are likely to leave a website if they feel they have too many clicks to find what they're looking for (source: Arthur Andersen)

58% of visitors who experience usability problems on a website did not return (source: Forrester Research)

People can't find the information they're seeking on a website about 60% of the time, due to usability issues (source: User Interface Engineering) Winter 2003 Online Customer Respect Study: 33 % of those companies surveyed don't respond to online inquiries. Of those that do respond, 50 percent do so within 48 hours, 7 percent respond within 72 hours and 43 percent respond after 72 hours. In addition only 20 percent of these sector firms use Auto responder technology, in which emails are automatically sent back to users to confirm the receipt of their inquiry and let them know when they should expect a response. Of these, 83 percent followed with a full response- Internetnews.com

Introducing the concept of the delayed pop-up chat window on a website with web greeters (live operators) greeting online visitors, helps to prolong their stay and ensure an easier cruise. This business model provides an exclusive and friendly team of trained operators (along with the software) and can help in pushing promotional content of the website too, thereby, helping companies during their presales and post sales efforts. and a provide a complete web based customer support process

The Difference? Rather than having the visitor click on a button for help, the web greeter takes customer service and online sales support to a new level by initiating a conversation with a greeting and helping them on the website. The visitor does not have to disconnect from the Internet to get a query answered, as there is availability of real live operators on the website. Thus, the sites manned by a real person for 16 hours a day helps in turning browsers to buyers effectively.