Web Based Customer Support and Selling complex products and services are the two major challenges being faced by online businesses. The growing horizon on the Internet invites cutthroat competition on the basis of superior customer and quality sale support. Many businesses invest a considerable amount in going online, but get little out of it because their sites are difficult to navigate for their visitors and/or the customer support response is slow. This is because many still depend exclusively on email and telephone based methods. New Web-based technology makes this inconsistency unnecessary.

Our research tell us that 94% to 97% of the new site visitors leave the website within two minutes, and completely forget the website they had visited, the very next day. This diminishes the whole concept of setting the company online. - LiveAdmins LLC research '2003

Winter 2003 Online Customer Respect Study : 33 percent of those companies surveyed don't respond to online inquiries. Of those that do respond, 50 percent do so within 48 hours, 7 percent respond within 72 hours and 43 percent respond after 72 hours. In addition only 20 percent of these sector firms use Auto responder technology, in which emails are automatically sent back to users to confirm the receipt of their inquiry and let them know when they should expect a response. Of these, 83 percent followed with a full response- Internetnews.com 9/03

Introducing the concept of the delayed pop-up chat window on a website with web greeters (live operators) greeting online visitors, helps to prolong their stay and ensure an easier cruise. This business model provides an exclusive and friendly team of trained operators (along with the software) and can help in pushing promotional content of the website too, thereby, helping companies during their presales and post sales efforts.

The Difference? Rather than having the visitor click on a button for help, the web greeter takes customer service to a new level by initiating a conversation with a greeting and helping them on the website. The visitor does not have to disconnect from the Internet to get a query answered, as there is availability of real live operators on the website. Thus, the sites manned by a real person for 16 hours a day helps in turning browsers to buyers effectively.

30% of firms will increase online spending in 2003. By 2004, half of firms expect that between 10% and 24% of calls will be displaced by online customer service.

Wells Fargo's chat increased home equity sales by 20%. - Forrester Research - Online Service

67 million US online customers will use chat for service in 2007. - Forrester- Chat Plugs a Customer Service Gap

The solution is to start a conversation with the website visitors to help/guide them on the site, thus generating a sales lead for the business. All of the above is done in real-time and the owner/sales staff of the businesses gets a transcript of the actual conversation with the visitor of the web site, so that an immediate follow up can be done. The innovative thought of helping the visitors shows the level of professionalism and is worked to inculcate a feeling among its visitors that convenience of customers is the priority of the company. -
LiveAdmins LLC ( www.WebGreeter.com)

It can be rightly said that the Greeters on the website act as employees of the owner of the website, since they push the website's products and services, act as a site guide by answering the customer's queries, schedule appointments and take messages from site visitors. Overall, the Greeter assists the website visitors in finding the information they seek, while increasing sales.

Written By: LiveAdmins LLC (WebGreeter.com), 500 N. Michigan Ave. Chicago IL