We at LiveAdmins.com are very particular about the way things work. It is ideal that our work goes methodically, smoothly and without a glitch. For this purpose we pay attention to each and every area of our work from customer satisfaction to employees’ concerns.
With our CRM software, account holders can access their accounts at any time; check their chat transcripts and other information, which are safely recorded online in our database. This is aimed at enhancing customer satisfaction and making the whole process easier for them.
We have also divided duties with a view to make the most of our resources. Greeters are assigned to specialists to help them generate leads. These Live Greeters are allotted their jobs in accordance with their expertise and their knowledge. Our Live Operators go through extensive training so that they should know how to chat with different online visitors to different sites and most importantly how to help convert visitors into buyers. With the right training, Live Operators become a part of the industry for which we are providing the service. They learn, grow and mature into the industry and play the roles that are required of them in that industry.
Basically, our Operators initiate a conversation with a greeting and gather information from the customers through targeted and relevant communication. They also assist in website navigation, answer customers’ questions and take messages from site visitors. The Operator assists visitors in finding the information they seek, and in the process they qualify visitors and guide them on the website with the aim of generating leads and increasing sales. All the interactions with the visitors are safely recorded and transcripts of the actual conversations are forwarded to the website owner to facilitate an immediate follow up. So we teach our Live Operators how to act at every stage of the presales and post sales process so that the whole job is done in a systematic manner, keeping in line with our methodology. |
