Do You Have a Website? Or are you planning to have one?

The websites are broadly classified in the following manner.

In either case, your site has to fall in either of the two categories broadly:

1. Business
2. Personal

Now where business-based sites are concerned, certain matters are quite clear. In case of personal sites, the site may or may not have monetary purpose.

All personal and some business sites are content-based, and usually provoke queries from the visitors. Where a certain category of personal websites may not require the need to immediately answer to any of those inquiries, rest of the personal and all of the business sites basically have a commercial purpose and therefore want the visitors to be answered immediately.

Imagine yourself in a large hall with a huge number of labels and boards on the doors, but neither the indications as to what the doors may lead to, nor the guidance of a receptionist or a GRO. Imagine the mayhem in your mind. A site is exactly like that. Loads of links, loads of tabs and categories, but no idea of their destination pages. The visitor is often unable to find what he came looking for in the first place. Do you imagine a visitor emailing you that he was unable to find the bag he was looking for and that could he have the directions to the link? Of course not. He will move on to the next site in less than a minute. However, what if a Live Greeter from your site intercepts him in 40 seconds, greets him, introduces himself, and asks the visitor about anything he was looking for in particular. That would be one astounding consumer experience.

Having Live Operators on your sites is money in the pocket for online businesses. Instead of coming to a blind site and groping in the dark due to unsuccessful navigation, the visitor comes to a site with customer response.

And this does not end here. Our Greeter will also classify your visitors into unique and regular ones.
 About 95% of the new site visitors click away from the website within two minutes. But with Live Operators, visitors aren’t even required to click on a button for help. Your friendly and trained team of Live Operators will help you during your presales and post sales efforts. The Operator initiates the conversation with a greeting and takes customer service to a whole new level. They will also assist in website navigation, answer customers’ questions and take messages from site visitors. The Operator assists website visitors in finding the information they seek, and in the process they qualify visitors and guide them on the website with the aim of generating leads and increasing sales.

Our customer service furnishes the e-tailers with an affordable “live human interaction” angle with their site visitors, with none of the shortcomings of the call centre based services. The e-tailers are benefited two fold by the Operator helping each of their visitors and by using the information obtained by the Operator to help the e-tailers themselves understand customer demands and behavior. All the interactions with the visitors are safely recorded and transcripts of the actual conversations are uploaded in the CRM software unique accounts, to which the customers have access.

It is the Operator’s duty to become partners with visitors to share and solve a problem. From guiding a web visitor through certain procedures in order to attain a goal, like filling out forms to get registered, or filling out questionnaires or making profiles to taking messages, comments and suggestions from visitors, and scheduling appointments, the Live Greeters will be doing all of this and more. In this way our customer service acts as a gateway to a broader and enhanced live communication with the customers, thereby establishing a loyal customer base for online businesses.

Let our Live Operators Greet your web visitors, provide online Customer Services during their stay, and generate Leads for you before they click-away!

Add a Real Live Customer Service Agent
Add a Real Live Customer Service Agent to your web site who helps you sell, up-sell, and cross-sell your products and services.

This Friendly Live Operator

• Qualifies your web visitors and pushes marketing content to them.
• Produces leads by engaging visitors in a conversation.
• Reduces your phone costs.
• Replies to emails received regarding your products and services.
• Schedules appointments with website visitors.
• Develops personal relationships with your customers while strengthening customer loyalty.
• Acts as YOUR employee.
• Provides the human touch to your web site.
• Assists in refreshing the website content, when you only have to fax us the changes.
• Keeps your business available 24/7.

Now you can Direct your Customers to a Real Live Person on your website.