Frequently Asked Questions ( FAQS ):

What is the difference between a Live Greeter and a Live Operator ?

There is no difference at all. A Web Greeter is, in fact, a Live Operator on your website.

What is a Live Greeter ?

A Live Greeter is a highly skilled and professional web site Live Customer Care Services agent who greets, provides online help, Live Customer Care Services and executes your sales scripts. He/She provides you virtual business support and Live Customer Support, from a global contact center rather than your office.
By availing our WebGreeter and Live Customer Care Services you can have an online Customer Care Services representative on your web site, greeting your web visitors and generating leads for your business. All this, for only a fraction of the cost!

What are your Hours of Operation ?

Our office hours are from 9am to 5pm CST.
A customized time plan is offered according to your specific needs. Our WebGreeter and Live online help are available 24/7.

How do you provide this coverage ?

We train a team of 3 to 5 Live Operators to monitor your web site 24/7.

How difficult is it to start the service ?

It takes no more than 10 minutes to have a Live Greeter on your web site using a start-up script to greet all your web visitors. This ensures that the technical parts of the service are working and also helps us in determining the amount of online customer service needed on your web site.
While this is happening, a dedicated team of accounts managers work with you and develop a Curriculum Design for your business. This is a customized training manual for your business model. This document ensures that Greeters have the knowledge they require to provide Live Customer Support to visitors on your website.

Is there a set-up fee / yearly contract ?

Yes, there can be a setup fee. It depends on the solution being provided on your website .

How do I control the quality of service ?

Our real-time communication with you ensures that you control and monitor the quality of our Live Customer Support. All the Chat Transcripts generated, are sent in real time via e-mail to you, as soon as the conversation with the visitor ends.
You can request any changes to the way you want the Live Operator to respond to a particular question. It takes 24 hours to make changes as per your response.

Can you update the process for my website?

Yes. Any updates that you send are implemented within 24 hours only. In addition to that, the Curriculum Design for your business is reviewed, refreshed and updated every three months.

What is the value of this Service to my business ?

Our Live Operators follow a 3 step process:
1. They greet every visitor that comes to your web site
2. They provide Live Customer Support. During the visitor's stay on your web site
3.During this time they increase your sales and leads.

By doing this we:

1. Keep your business open for as long as you want.
2. Extend your sale forces.
3. Provide live customer service & website navigation support

Can this service be branded ?

Yes, the service can be branded for an additional charge.

Can LiveAdmins LLC provide this service on a commissions basis ?

The service can be provided on commission basis to your referrals and clients. Please speak to our Business Development Managers at (312) 546 4114.

Can I control the cost of this service?

Yes, by choosing the pricing structure that suits your requirement and budget.

Would i have to pay extra sum if i have a business web site with heavy traffic?

We have special pricing structures and options available for websites with heavy traffic. Please speak to our Business Development Managers at (312) 546 4114.

Can the Live Operator page me when a customer on my web site gives his phone number ?

To provide you and your web visitor’s quick and efficient online customer services, we can page you on your pager/cell phone, enabling you to act promptly on a lead provided by us.