Our services differ from other live chat providers’ because of our value added services that we provide to our valued customers in accordance with their requirements.

Software with Trained Personnel:

Firstly, not only do we provide the software but also the trained personnel who manage the software. This software is provided free of cost. Instead of having a visitor click on a button for help, the Web Greeter initiates a conversation with a greeting and helps visitors on the website. This concept of the delayed pop up chat window on a website with Live Operators helps to prolong visitors’ stay and ensure an easier cruise. For an ebusiness, it is essential to determine the right software deigned to channel live chats, and Webgreeter.com recommends the one best fitted for this task. Webgreeter.com can help you with costs, estimate and budgeting. This includes the allocation of resources and their optimum utilization in order to get maximum benefits.

24/7 Free Greeting:

These value added services also include free greeting. Webgreeter.com furnishes online businesses with a qualified staff, thereby relieving these businesses of employee related expenses, and the task of organizing and managing the team. These Live Operators undergo extensive training and are taught how to chat with different visitors to different sites and how to effectively convert browsers into buyers. Live Operators are available 24/7 to provide targeted communications during customer service and sales support to visitors. They qualify the visitors and guide them on the website with the aim of generating leads, increasing sales, and recording all online activities of the visitors. Live Operators gather customer requirements through interactive conversations and market the online businesses they are working for from that aspect.

Outbound and Inbound Phone Support:

Lack of clear communication can create a major gap in the sales process, which is why Webgreeter.com’s value added services include Outbound and Inbound Phone Support, Email Support, Chat to Email Support and Chat to Phone Support. These Live Operators not only provide websites with presales and post sales product support, they also take messages from visitors, reply to emails received regarding the website’s product/services and schedule appointments with web visitors.

Free Evaluation:

Webgreeter.com also provides free evaluation as part of their value added services. Live Operators help website owners to evaluate customer behavior, the current traffic on the website, the number of visitors per day, and get inside information on customer mobility on site. These Live Operators also present visitor/traffic report to the owners of websites, which is part of the value added services provided by Webgreeter.com.

Free guidelines for Search Engine Marketing Best Practices:

Webgreeter.com boasts the best Search Engine Marketing practices. There are numerous dynamics that can affect online consumer behavior ranging from their demographics to social and cultural factors.

Training for Cross Cultural behavior:

Live Operators are constantly monitoring the websites they work for, and with enough training they know online consumer behavior inside out. From which geographical location are they coming in, which product/services they are looking for, which cultural or social constraints affect them and which price tags are affordable for them.

Free Web site Traffic’s monitoring:

Live Operators can see the IP addresses of online consumers to get their location and see the keywords they searched for to get to the website to find the product/service they are looking for. Operators can tell which pages consumers are getting stuck on, what makes them abandon a shopping cart and which products visitors could not find easily on the website.

Infromation Gathering:

Through all this and through interactive communication, Live Chat Agents can draw online consumer profiles for the company they are working for and help in data gathering of consumers, knowing exactly on a personal basis what each consumer wants. This aids in training Live Chat Agents in accordance with all the extensive knowledge gathered regarding consumer behavior. This will lead to targeted advertising, for small segments of online consumers with specialized advertising messages, also done on a one on one basis with a personal touch every time a Live Chat takes place between an Agent and a consumer. This knowledge also helps change the way websites display their products, the way content is written for these websites and the way they advertise. This service is an essential part of our value added services.

Webgreeter.com provides the service of free back up support in the event of a website losing their online consumers’ information. All the transcripts of the actual conversations with visitors and rich customer related data captured by Live Operators is safely recorded for this purpose.

Free proposal:

One of the highlights of the value added services provided by Webgreeter.com is free proposal. Webgreeter.com provides software, greeters and other services free of charge, and websites are only liable to pay commission in the event of a Live Greeter successfully generating sales lead. These websites are required to pay only according to the number of sales leads produced.

Free Technical Support

Lastly, free setup also is one of the services provided, in addition to free technical support provided for websites when faced with technical problems concerning the services Webgreeter.com offers.

We are glad to announce here that we are providing the following value added services to our valued customers, according to the requirements:

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