HOW TO SHOW EMPATHY IN CUSTOMER SUPPORT HOW TO SHOW EMPATHY IN CUSTOMER SUPPORT

You might have come across the word “empathy” quite a number of times while reading various articles or from customer service experts and trainers. Empathy, in this regard, refers to the polite manners and sympathetic response that a company offers to its customers. It is one of the pillars on which exceptional customer service stands

Use Live Chat to Score a Perfect Game More Than a Lucky Strike: Use Live Chat to Score a Perfect Game

Chances are that you have come across the saying ‘Walk a mile in someone else’s shoes’ a couple of times before. If you take a closer look at the quote, you will realize it is meant to encourage people to see situations or issues from the other individual’s perspective. In fact, as a business, this

Using-Data-to-Ramp-Up-Sales Using Data to Ramp Up Sales

Ever wonder why everyone is talking about data all the time? By using business data, such as demographics, buyer personas, survey results or reports, decision-makers can execute better sales strategies. Data-driven decision-making is proven to result in higher sales as well as revenue. According to a CIO Insight report, 40% of companies feel that limited

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