HOW TO INCREASE ONLINE SALES IN 2022? HOW TO INCREASE ONLINE SALES IN 2022?

Covid-19 has changed the world as we know it. As more and more people shift towards online shopping because of its ease and convenience, online businesses need to adapt and evolve at a much faster pace to remain competitive and meet growing customer needs. How can online business differentiate themselves from competitors and generate more

HOW TO SHOW EMPATHY IN CUSTOMER SUPPORT HOW TO SHOW EMPATHY IN CUSTOMER SUPPORT

You might have come across the word “empathy” quite a number of times while reading various articles or from customer service experts and trainers. Empathy, in this regard, refers to the polite manners and sympathetic response that a company offers to its customers. It is one of the pillars on which exceptional customer service stands

Use Live Chat to Score a Perfect Game More Than a Lucky Strike: Use Live Chat to Score a Perfect Game

Chances are that you have come across the saying ‘Walk a mile in someone else’s shoes’ a couple of times before. If you take a closer look at the quote, you will realize it is meant to encourage people to see situations or issues from the other individual’s perspective. In fact, as a business, this

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