Owners of new businesses have a lot to worry about, from launching their products innovatively to exceeding customers’ expectations, there are many challenges that they have to face. But the most difficult challenge is to earn a distinctive place among the competitors. For new businesses the only way to survive in a competitive business environment
For every new business, customer acquisition and retention is a prior goal. However, without putting yourself in the customers’ shoes, you will not be able to create a delightful experience for them. Customer Journey Mapping is a smart approach that gives you complete understanding of your customers’ experiences at various touch points. It is a
The importance of Customer Feedback has grown even more with the advent of advanced social media tools that have magnified the voice of every single individual. In order to compete and lead the market you need to learn what customers think about your company’s products or services. Here are some of the top reasons you
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