customer experience Empathy Mapping Across Customer Experience Touchpoints

Empathy is now a business requirement. To keep improving your company’s customer experience, it’s important to consider the customer’s point of view. Exercising empathy allows individuals to interact with each other with increased compassion and understanding. Not only that, exercising empathy also improves one’s critical thinking and overall problem-solving abilities. That is why fostering empathy

Storytelling for an Optimal Customer Experience What’s the Story?: Storytelling for an Optimal Customer Experience

It is a fact: storytelling brings people closer together. It has been a way to build connections for hundreds of years and across various cultures. Storytelling connects individuals with each other, builds a tribe out of relatable experiences, expresses complex emotions, and works as a way to preserve shared history and folktales.  As humans, we

GITEX 2017 LiveAdmins and GITEX strategic partners once again

August 16, 2017 – Dubai, U.A.E. LiveAdmins DMCC has once again signed an agreement to provide real-time customer support to GITEX Technology Week 2017 taking place in October.

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