Technology has evolved at a much faster pace than we could have imagined. The digital era has not only changed the way businesses are run but also how they present themselves to their customers. As a business, in order to compete in the online sphere, you need to equip your company with the latest ideas,

Creating an unmatched customer experience and fostering a customer-centric approach requires collecting and paying attention to customer feedback. Customer feedback is a combination of individual customer experiences, their unique perspective and feelings about a product or service, and problems faced while interacting with the company. It is the most valued information for any company as