During a conversation, are you listening to the other person or just hearing them? This is a question facilitators typically ask their students during a communication workshop. When one person is hearing another person reply, there are moments when we ‘tune out’ in anticipation of preparing our response. If one is truly listening, they would
Designing a website is as much an art as it is science. How can we say that with such confidence? Try visiting your company’s landing page from the customer’s point-of-view. Is the landing page copy convincing enough for you to click-on through? If you are not buying the premise, why would your potential customer? What
Real estate is one of the few industries that requires a customer to make a substantial upfront investment of both their time and their money. This simply cannot take place without the real estate firm first earning the customer’s trust with exceptional customer service. Clients expect white-glove treatment before, during, and after a property deal
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