Times are tough, and keeping your team motivated has never been more challenging. For some team members, the work/life balance they had struggled to maintain vanished in thin air. There was no longer time to ‘shift gears’ from home to work and vice versa. Now, some young children demand their parents’ attention, and that, too, in
Amidst the shopping lists and travel plans, the holiday season provides a golden opportunity to deliver unforgettable customer experiences. For businesses in the retail sector, it all comes down to careful planning and well-executed customer support practices. Multiple teams within an organization must work in synchronization to ensure a rewarding customer experience for all. The
Good or bad, customer experiences are now being shared online more than ever before. From these experiences, other consumers determine which brands are worth spending their hard-earned time and money on. Millennials, meaning those born between the years 1981 and 1996, are now the largest group of consumers in the world. According to The Boston
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