Customer Service

Angry Customers

5 Rituals for Communicating Effectively with Angry Customers

It isn’t always easy to help someone who is angry and frustrated. For those working in customer service, dealing with angry customers is an essential part of the job.  No one enjoys being in a situation where they are being yelled at. It takes a great amount of patience and professionalism to know how to

Customer Feedback

4 Ways to Get Quality Feedback from Your Customers

To be able to deliver an amazing customer experience and live up to customer expectations, you must listen to client feedback. This will help you build stronger relationships, reduce churn, halt recurring complaints, improve quality, increase satisfaction and make better business decisions. So how do you find out if you’re doing a good job or

Customers Stay On Your Website

What Makes Customers Stay On Your Website?

To effectively engage customers on your website, you need to first identify what makes visitors decide to stay on a specific page. Besides having relevant content, it is important to make the website visually appealing as well to catch the attention of customers. There are numerous elements which can be infused into your web design

Big Data and smart solution

Big Data and Smart Solutions for Customer Loyalty

Five words: customer loyalty programs are crucial! Loyal customers are the best ambassadors for your brand. Research indicates that it costs a lot more to acquire a new customer than to retain an existing one. So how do you retain a customer? Through an effective and smart customer loyalty program. The latest in a series

Bond with Customer

4 Tips to Strengthen Your Bond with Customers

Businesses are constantly looking at different strategies to improve their relationships with customers. In a world full of competition, having a strong and personalized connection with your customers is vital for success. There are several ways to achieve this. The first step is to understand what your customers really want. Having high emotional intelligence and

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