Boost Engagement & Conversions with Live Chat & Live Call Solution

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    22+
    years
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    87%
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    Virtually
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    hold time
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Our Solutions

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Managed Chat Service

Enhance CX and boost leads with multilingual live chat agents.

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Chat Bot: Pebble

Pebble is a leading multilingual, industry-specific chatbot.

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Hybrid Solution

The perfect balance between human and AI-driven chats.

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Live Call Solution

All-in-one POC solution for both inbound and outbound calls—from customer support to campaigns, scheduling, and more.

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Managed Live Chat

Accelerate customer engagement, sales and satisfaction with 24/7 fully Managed Live Chat Services.

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Don't miss out on this opportunity to revolutionize your customer service!

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Why choose Live Call Solution?

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    CRM Integration

    Seamlessly integrates with CRM systems to retrieve customer data during calls, enabling personalized interactions, improved service, and streamlined workflows

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    Script Hub

    Equips agents with call scripts, FAQs, and knowledge base resources, ensuring consistent responses, accurate information, and efficient issue resolution

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    Live Dashboard

    Offers real-time insights into call queue status, agent performance metrics, and call analytics, empowering managers to make data-driven decisions and optimize operations

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    Interactive Voice Response (IVR) System

    Enables callers to navigate a voice menu system to quickly reach the right department or service, reducing wait times and enhancing customer satisfaction

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    Call Recording and Monitoring

    Allows supervisors to review and monitor calls for quality assurance, training, and compliance, helping enhance agent performance and ensure service excellence

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    Automatic Call Distribution (ACD)

    Routes incoming calls to the most appropriate agent based on predefined criteria, minimizing wait times and improving resolution efficiency

Hybrid Chat

Chat Agents x AI

Our hybrid chat solution offers the perfect blend of human expertise and AI for enhanced personalization. Achieve seamless customer support, strengthen relationships, and drive conversions effortlessly. Transform your customer experience today!

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We’ve got Facebook and Instagram integration to engage and capture more leads.

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Our Clients

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  • university-of-dubai
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  • uni-of-sharja
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  • bsi
  • blla