SuperWise by LiveAdmins is a state-of-the-art Monitoring Panel that gives you the ability to monitor detailed conversations between your chat agents and website visitors in real time.
You can supervise, correct and even take control of an ongoing chat without disturbing the flow of the conversations which helps you ensure quality and customer satisfaction every time.
See how chat agents have been performing in the past by reviewing their KPIs at a glance.
Add note to any chat transcript and email it directly to anyone for future reference and follow ups.
Restore every chat automatically whenever you re-open monitoring panel.
Voted as the most user friendly interface by LiveAdmins clients, you can open up to six chat windows at one time.
Secretly assist the agent on how to handle a difficult situation or completely takeover the chats for full control.
Keep a track of your visitor's location, browsing history, behavioral flow, active time on site, & referring path in real time.
Automatically route chats based on agent availability, language settings and training so visitors always get the best experience.
Be it a desktop, tablet or mobile SuperWise delivers optimum visitor experience on every platform.
Get in touch with us now to experience SuperWise