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4 SIMPLE WAYS TO ENGAGE YOUR CUSTOMERS

4 SIMPLE WAYS TO ENGAGE YOUR CUSTOMERS

Since the advent of social media and internet marketing, the entire idea of customer engagement has changed. Now businesses are focusing on attracting new customers and retaining the old ones by engaging them through stories, talks, sessions, and everything that can help address customers’ needs and concerns. No business can survive if they cannot effectively

EFFECTIVE TIPS TO IMPROVE CUSTOMER SUPPORT QUALITY

EFFECTIVE TIPS TO IMPROVE CUSTOMER SUPPORT QUALITY

Customer support is the pillar on which the foundation of every business rests. The quality of customer support is fundamental for success in the current business world when most businesses are switching to e-commerce. You cannot survive in the present and post-covid environment if the quality of your customer service is not up-to-the-mark. The concept

HOW TO SELL TO DECISION MAKERS?

HOW TO SELL TO DECISION MAKERS?

We often hear the word decision-makers, especially in the B2B environment it is a widely spoken term often used by trainers, managers, and colleagues. Who are the decision-makers? Decision-makers are the cream of a business that are sitting at the top. They make policies, purchases and are the people that decide what direction the business

WHY YOU SHOULD EMPOWER YOUR CUSTOMER SERVICE TEAM

WHY YOU SHOULD EMPOWER YOUR CUSTOMER SERVICE TEAM?

Customer support is one of the most integral parts of any organization. Customer service employees, whether they are providing call, email, or live chat support, need to be well equipped and trained to provide solutions to the customers. They are continuously dealing with a stream of complaints and inquiries, which is a hectic task. Customer

Brand Advocates

HOW TO TURN CUSTOMERS INTO BRAND ADVOCATES?

Every business knows the importance of having a satisfied and happy customer base. Research suggests that a large percentage of people trust word-of-mouth from friends and family more than a paid advertisement. The aforementioned fact emphasizes creating a loyal customer base that can be turned into brand advocates. They independently and voluntarily spread positive word

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