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Maintaining Customer Excellence in Times of Crisis

Maintaining Customer Excellence in Times of Crisis

The world, as we know it, is undergoing a rapid and unexpected change – all due to a pandemic. Uncertain times demand organizational leaders to move quickly and make decisions. This is the case during the on-going novel coronavirus (COVID-19) global health crisis. With so many moving parts in motion, managers have the difficult task

Use Live Chat to Score a Perfect Game

More Than a Lucky Strike: Use Live Chat to Score a Perfect Game

Chances are that you have come across the saying ‘Walk a mile in someone else’s shoes’ a couple of times before. If you take a closer look at the quote, you will realize it is meant to encourage people to see situations or issues from the other individual’s perspective. In fact, as a business, this

A Guide: Handling Online Sales Effectively in 2020

A Guide: Handling Online Sales Effectively in 2020

Over a relatively short period, e-commerce has become a dedicated revenue stream for many small and medium-sized businesses. Despite the uptick in online shopping, retailers still face numerous issues when trying to deliver a smooth consumer journey. These challenges include but are not limited to: slow loading times, uninspiring website designs, unscheduled downtimes and crashes,

The Holiday Readiness Guide to Memorable Customer Experiences

The Holiday Readiness Guide to Memorable Customer Experiences

Amidst the shopping lists and travel plans, the holiday season provides a golden opportunity to deliver unforgettable customer experiences. For businesses in the retail sector, it all comes down to careful planning and well-executed customer support practices. Multiple teams within an organization must work in synchronization to ensure a rewarding customer experience for all. The

Brands-Image

5 Effective Ways to Boost Your Brand’s Image

A faltering brand image can be readily identified by the following: ❏ When the brand is incapable of generating customer loyalty for the business. ❏ When the employees are unable to promote the brand’s unique selling propositions (USPs) consistently. ❏ When the company fails to attract and hold on to high-caliber employees. ❏ When other

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