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Keep Customers at the Core of Your Business

How to Keep Customers at the Core of Your Business

If there is one lesson we can all learn from the past few months it is that digital transformation cannot be ignored. With unprecedented restrictions on movement and even production, small and medium-sized businesses are now looking towards technological solutions more than ever before to ensure smooth operations. Delegating online customer support inquiries to a

Transition to Remote Work

It Takes a Team: Make a Smooth Transition to Remote Work

Times are tough, and keeping your team motivated has never been more challenging.  For some team members, the work/life balance they had struggled to maintain vanished in thin air. There was no longer time to ‘shift gears’ from home to work and vice versa. Now, some young children demand their parents’ attention, and that, too, in

Maintaining Customer Excellence in Times of Crisis

Maintaining Customer Excellence in Times of Crisis

The world, as we know it, is undergoing a rapid and unexpected change – all due to a pandemic. Uncertain times demand organizational leaders to move quickly and make decisions. This is the case during the on-going novel coronavirus (COVID-19) global health crisis. With so many moving parts in motion, managers have the difficult task

Use Live Chat to Score a Perfect Game

More Than a Lucky Strike: Use Live Chat to Score a Perfect Game

Chances are that you have come across the saying ‘Walk a mile in someone else’s shoes’ a couple of times before. If you take a closer look at the quote, you will realize it is meant to encourage people to see situations or issues from the other individual’s perspective. In fact, as a business, this

A Guide: Handling Online Sales Effectively in 2020

A Guide: Handling Online Sales Effectively in 2020

Over a relatively short period, e-commerce has become a dedicated revenue stream for many small and medium-sized businesses. Despite the uptick in online shopping, retailers still face numerous issues when trying to deliver a smooth consumer journey. These challenges include but are not limited to: slow loading times, uninspiring website designs, unscheduled downtimes and crashes,

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