Times are tough, and keeping your team motivated has never been more challenging. For some team members, the work/life balance they had struggled to maintain vanished in thin air. There was no longer time to ‘shift gears’ from home to work and vice versa. Now, some young children demand their parents’ attention, and that, too, in
The world, as we know it, is undergoing a rapid and unexpected change – all due to a pandemic. Uncertain times demand organizational leaders to move quickly and make decisions. This is the case during the on-going novel coronavirus (COVID-19) global health crisis. With so many moving parts in motion, managers have the difficult task
Chances are that you have come across the saying ‘Walk a mile in someone else’s shoes’ a couple of times before. If you take a closer look at the quote, you will realize it is meant to encourage people to see situations or issues from the other individual’s perspective. In fact, as a business, this
Over a relatively short period, e-commerce has become a dedicated revenue stream for many small and medium-sized businesses. Despite the uptick in online shopping, retailers still face numerous issues when trying to deliver a smooth consumer journey. These challenges include but are not limited to: slow loading times, uninspiring website designs, unscheduled downtimes and crashes,
Amidst the shopping lists and travel plans, the holiday season provides a golden opportunity to deliver unforgettable customer experiences. For businesses in the retail sector, it all comes down to careful planning and well-executed customer support practices. Multiple teams within an organization must work in synchronization to ensure a rewarding customer experience for all. The
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