Live chat Blog

customer experience

Empathy Mapping Across Customer Experience Touchpoints

Empathy is now a business requirement. To keep improving your company’s customer experience, it’s important to consider the customer’s point of view. Exercising empathy allows individuals to interact with each other with increased compassion and understanding. Not only that, exercising empathy also improves one’s critical thinking and overall problem-solving abilities. That is why fostering empathy

3 Meaningful Customer Engagement Strategies for Real Estate Firms

3 Meaningful Customer Engagement Strategies for Real Estate Firms

Gone are the days of searching the classifieds for promising listings; prospective homeowners are now turning to the web to locate their future homes. According to a National Association of Realtors survey, more than 55% of homebuyers 36 years of age (or younger) found their new residences online. With a large variety of real estate

Customer Service Role

Applying Design-thinking to a Customer Service Role

This may come as a surprise, but the formula for success is firmly rooted in failure. In order to keep improving, it is necessary for a business to first recognize and then map out its weaknesses. Not only that, but they must also keep in mind the customer’s feedback while designing products and services. This is

Make Your B2B Website More User-friendly

How to Make Your B2B Website More User-friendly

Every single business-to-business (B2B) website is developed to achieve one (or all) of the following goals: to make a sale, to generate a lead, and to attract the right kind of web traffic. One way to create the perfect B2B website is by ensuring its user-friendliness. A ‘user-friendly’ website can be easily accessed and navigated

Effective CX Methodology Looks Like in 2019

What An Effective CX Methodology Looks Like in 2019

From Customer Journey to Customer Loyalty, the path towards winning Customer Experience (CX) is rife with challenges. Recent studies predict that by the year 2020, less than a year away, purchasing behavior is more likely to be determined by the overall customer experience rather than the pricing. Now, more than ever, customers are the most

© 2019 LiveAdmins. All rights reserved.