Live chat Blog
3 Key Customer Experience Problems that Baffle Online Retailers
We live in a time where just about everything is done online: whether it is chatting with friends, shopping for gifts, researching work opportunities, or even learning new skills. The internet enables consumers to ‘virtually’ search for solutions without taking a single step out the door. While the online marketplace provides unmatchable convenience for the
LiveAdmins Makes Capterra’s Top 20 Most Popular Live Chat Software List for 2018
We are excited to announce that LiveAdmins has been named in Capterra’s Top 20 Most Popular Live Chat Software list for 2018. Capterra, a go-to online resource for business software, just published results from its independent assessment of over 200 live chat software products. LiveAdmins Live Chat Software, our proprietary live chat solution, ranks at
More Than Chit-Chat: Why Millennials Love Live Chat
With the advent of Instagram and Twitter hashtags, the era of the millennials is clearly upon us. They have defined this period in history with their keen sense of social justice and a preference for swift communication. You may be wondering how does live chat services figure into this equation. Millennials expect and consistently ask
The Red-Carpet Treatment: Live Chat Service for the Hospitality Industry
Your hotel is at the top of its game when it comes to catering to the needs of your guests, but what about your potential guests? Is your website equipped to ‘roll-out’ the red carpet when it comes to customer experience? Out of the many details that form a first impression, the customer service that
3 Key Customer Service Challenges Real Estate Firms Face
Real estate is one of the few industries that requires a customer to make a substantial upfront investment of both their time and their money. This simply cannot take place without the real estate firm first earning the customer’s trust with exceptional customer service. Clients expect white-glove treatment before, during, and after a property deal
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