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Principles for Managing Customer Expectations
Every day, we see numerous advertisements where brands aim to entice their potential customers with fancy taglines and colorful depiction of their products. These campaigns build expectations in customers’ minds. But here comes the decisive part; only those companies succeed which effectively meet their customers’ expectations by providing real value. They manage such expectations by
How small businesses can deal effectively with COVID-19 crisis?
COVID-19 has had hard-hitting consequences on everything and everyone. Not just individuals’ health is at risk but businesses are also under siege from this threat—especially small businesses. While governments around the globe are tirelessly struggling to contain it, many small business owners are saying that they are dealing with the adverse effects of this outbreak.
Customer Analysis – Understanding your Customers better
One of the biggest reasons for customers getting frustrated is when their shopping experience feels impersonal and not customized to their needs. Every customer has their unique needs, likes-dislikes, preferences, and style. This is where the need for customer analysis comes in—adopting qualitative and quantitative methods in order to better understand your customer base. Knowing
How to Craft Powerful Brand Messaging
What is that one secret that connects people with brands? The answer is simple; Brand Messaging! It is the single most powerful component that enables brands to differentiate themselves from competitors. In simpler terms, Brand Messaging refers to the content you write and how it conveys the underlying value proposition of your business. If the
6 Principles to Follow for Promoting Quality Customer Service
Customers can make or break your business. Your audience has all the power, so it is a prerequisite to focus on their satisfaction. Providing quality customer service is, thus, an essential part of any business. Listening to your customer’s queries and answering them with precision and empathy is important. This will enhance your brand reputation
