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HOW TO TURN CUSTOMERS INTO BRAND ADVOCATES?
Every business knows the importance of having a satisfied and happy customer base. Research suggests that a large percentage of people trust word-of-mouth from friends and family more than a paid advertisement. The aforementioned fact emphasizes creating a loyal customer base that can be turned into brand advocates. They independently and voluntarily spread positive word
HOW TO SHOW EMPATHY IN CUSTOMER SUPPORT
You might have come across the word “empathy” quite a number of times while reading various articles or from customer service experts and trainers. Empathy, in this regard, refers to the polite manners and sympathetic response that a company offers to its customers. It is one of the pillars on which exceptional customer service stands
Principles for Managing Customer Expectations
Every day, we see numerous advertisements where brands aim to entice their potential customers with fancy taglines and colorful depiction of their products. These campaigns build expectations in customers’ minds. But here comes the decisive part; only those companies succeed which effectively meet their customers’ expectations by providing real value. They manage such expectations by
How small businesses can deal effectively with COVID-19 crisis?
COVID-19 has had hard-hitting consequences on everything and everyone. Not just individuals’ health is at risk but businesses are also under siege from this threat—especially small businesses. While governments around the globe are tirelessly struggling to contain it, many small business owners are saying that they are dealing with the adverse effects of this outbreak.
Customer Analysis – Understanding your Customers better
One of the biggest reasons for customers getting frustrated is when their shopping experience feels impersonal and not customized to their needs. Every customer has their unique needs, likes-dislikes, preferences, and style. This is where the need for customer analysis comes in—adopting qualitative and quantitative methods in order to better understand your customer base. Knowing
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