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Customers can make or break your business. Your audience has all the power, so it is a prerequisite to focus on their satisfaction. Providing quality customer service is, thus, an essential part of any business. Listening to your customer’s queries and answering them with precision and empathy is important. This will enhance your brand reputation

If there is one lesson we can all learn from the past few months it is that digital transformation cannot be ignored. With unprecedented restrictions on movement and even production, small and medium-sized businesses are now looking towards technological solutions more than ever before to ensure smooth operations. Delegating online customer support inquiries to a

Times are tough, and keeping your team motivated has never been more challenging.  For some team members, the work/life balance they had struggled to maintain vanished in thin air. There was no longer time to ‘shift gears’ from home to work and vice versa. Now, some young children demand their parents’ attention, and that, too, in