Thomas J. simeone
Managing partner/ Trial attorney
Simeone & Miller LLP.
"The service at LiveAdmins is excellent. Our account representative is pro-active, attentive, and extremely easy to contact and work with. He continually monitors our account and comes up with creative ways to improve the chat experience for our web visitors so that we have more engagement and a better business result. I feel confident that our chat service is well-managed, which allows me to focus on other things. I highly recommend LiveAdmins."
Analyst and Marketing Strategist
Corvus Janitorial Systems
"After evaluating many web chat solutions, we chose to partner with the team at LiveAdmins. Their chat software is sleek, easy-to-use, and effective, but the real differentiator is their committed solutions and support team. Not only are they incredibly responsive, but they are also incredibly attentive to detail and it is clear that they truly care about the business outcomes and success of our team at Corvus Janitorial Systems. From processing leads to working with our team to improve conversion rates, we could not be happier with the solutions and service provided by the LiveAdmins team. We look forward to the future of our partnership and would highly recommend them to anyone in-need of an excellent web chat solution!"
Spokane Corporate Housing
"Our business is 24/7. LiveAdmins gives our guests a real person to talk with at all hours of the day who is intelligent and can give our guests applicable information about our product. If LiveAdmins were not there, we may lose that potential business. I have found LiveAdmins easy to work with, open to updating our script anytime, and proactive with our social media. I would certainly recommend LiveAdmins."
Coldwell Banker Bermuda Realty
"I would highly recommend LiveAdmins. We receive a large volume of online chats that have led to business. People appreciate the option to chat live with someone at various hours throughout the day. It gives our clients an additional way to contact us and be heard."
Director of Sales & Marketing
Sun Light & Power
"As a solar installer in California, we rely on LiveAdmins to enable our customers to communicate with us every day. The greeters at LiveAdmins are courteous, friendly, and knowledgeable, and our customers have made comments about their pleasant experiences with them. Our client services account manager is very friendly and exceptionally responsive, and changes or revisions are made quickly. Due to the current pandemic, we are working remotely. Our customers can call us but many choose to interact with our LiveAdmins chat feature instead. We have received leads that have resulted in sales through LiveAdmins, and we consider their team to be part of our team."
Director of Marketing
Freedom Solar Power
"We evaluated a number of web chat solutions and chose LiveAdmins because their service complemented our business efforts and enabled us to provide the premium customer service we're known for - the ability for customers to reach a real person when and how they prefer. The customer success team helped us integrate the chats with our CRM and dialer, provided us with a starting point for scripts and training, and the greeters not only understood the complexities of the solar business but also provided an experience that is very customized to our company and region. Our account manager and the trainers are very responsive to our requests and changing needs, the greeters provide professional and high-quality conversations that collect all of the relevant data we need, and they are adept at fielding challenging questions. Highly recommend!"
Annacis Lock-Up Storage
"LiveAdmins has saved our company’s time and money and has also made the company money. As a self-storage company, we get a lot of “price checkers” or “tire kickers” and since we employed LiveAdmins we have seen a drastic reduction in the amount of dead calls, allowing our staff to concentrate on actual potential customers. LiveAdmins staff is there 24/7. The feedback we receive from prospective clients, who have dealt with one of the chat operators has been very positive. It is also very easy to quickly update LiveAdmins chat agents on current specials, changes in hours, and availability, via a simple email. I would highly recommend the service."
"I have used LiveAdmins for many years as the front line experience for my clients. Many times clients have remarked about my live chat and that it's not a robot! LiveAdmins has helped me with a much higher conversion rate, as there is a human being ready to answer questions and I receive my chat dialogues quickly. My business has worked with other live chat products and I can say that LiveAdmins is the best, they listen and modify to my audience. They are polite to my customers and the backbone in helping me convert new business. I continue to depend on this service and recommend them to any business that wants a more "sticky" presence to their website."
18 Wheels Logistics
"LiveAdmins has been a great partner for 18 Wheels Logistics to maintain and to increase customer service levels in warehousing even in the light of COVID-19. We can communicate with customers 24 hours a day. LiveAdmins provides real responses that can interact with contacts that add a special touch to show customers we care. 18 Wheels recommends LiveAdmins highly, just visit www.18wheelslogstics.com to check out their services!"
Director of Business Development
Superior Van and Mobility
“In a world where our customers have questions 24 hours a day, partnering with LiveAdmins to facilitate continued communication after hours and when we are not available has been key. Their team is very receptive to ongoing improvement and changes as needs arise. Utilizing LiveAdmins has allowed us to further our customer service resources. I definitely recommend LiveAdmins to other businesses.”
Digital Marketing Manager
East Court Ford Lincoln
"LiveAdmins team provides professional, timely, and accurate services. Apart from just providing messaging service, the account manager also provides feedback and insights to improve online customer service. From 100 chats a month, the team is now responsible for handling 600+ online queries on our Website, Facebook, and SMS. Would definitely recommend their service to other automobile dealerships."
VP of Marketing
Sun Valley Solar Solutions
"Since working with LiveAdmins, we’ve seen a dramatic increase in website conversions and a much more engaging online experience for our customers overall – especially after hours and on weekends. The LiveAdmins team is always willing to learn more about our business in order to sharpen their skills and provide our customers with informative interactions. The team provides regular reports and also suggests new tools that can further benefit our online audience. I would not hesitate to recommend LiveAdmins to anyone working in a service-related field. They’re invaluable."
Progressive Auto Sales
"LiveAdmins has been a great asset to our sales department. We have been able to grow our Live Chat into Facebook Marketplace listings, with Facebook Messenger chat service to text service. One of the greatest features of LiveAdmins is their ability to shape the chat around our own dealership culture. When Covid-19 restrictions changed how we did business, LiveAdmins chat team conveyed all of the changes to our customers in a timely manner. I highly recommend their services to anyone interested."
Digital Marketing Assistant
"By using LiveAdmins to handle our chat we have seen an increase in chats to lead conversion. They keep the customer engaged by their friendly and professional approach. We are extremely happy with the service that LiveAdmins provides. They are always there for us by keeping everyone on track and up to date, especially during these uncertain times. We would highly recommend them."
"The team at LiveAdmins is exceptional and far more than just another technology company. Instead, they are a team of online operators that qualify your website visitors by actually engaging with them. Leads are directly sent over to you, so that your team can convert them into paying customers. Technology meets personalized service; a brilliant and truly revolutionary customer service solution!"
Jaguar Land Rover Long Island
"What keeps us with LiveAdmins is their personal, totally customizable approach that allows us to provide real answers to our customers in real time. We also love that we have 24/7 coverage for visitors to our website, and that we are able to customize the look, feel, and functionality of the chat window. We look forward to continuing to grow with LiveAdmins."
Criminal LawyerLakin Afolabi Law Professional Corporation
"Liveadmins ensured that a real, well-trained, person would always be responding to potential leads, providing them with professional customer service 24/7. Further, they are in frequent contact with me on a regular basis seeking ways to ensure that they are providing me with the best service. I would recommend them wholeheartedly to anyone looking to take their business to the next level."
“My online business wouldn’t be the same without LiveAdmins. To have the ability to provide great customer service 24/7 is priceless. LiveAdmins customer service is by far the best one I’ve experienced yet. I’m glad that we made the decision to go with them."
Battle Creek Harley Davidson
"LiveAdmins has been a great asset for our business. In today’s society, we are all about instant gratification so it is vital to have someone available to interact with customers 24/7. The associates are easy to work with and always reply quickly to any requests. We are reaching more customers than before and would recommend LiveAdmins to any business."
SunPower by EmPower Solar
"From day one LiveAdmins has been thorough and accommodating to our company's unique needs. Their chat team and leaders are open and receptive to suggestions and feedback and we often recommend them to many other companies in our industry! I couldn't imagine NOT having this feature on our website now that we see how much traffic we are able to capture by having this there."
Sun First Solar
"The LiveAdmins team has been fantastic to work with. We are now able to capture more leads 24/7. It's like having an in-house rep who works day and night. LiveAdmins is a strong ROI."
VP Marketing & Sales
"LiveAdmins has definitely increased and improved our connection with incoming website traffic. The LiveAdmins chat feature has brought us some great leads that might have been lost otherwise. We've found the "chatters" to be extremely friendly, responsive, and accurate while engaging with visitors on our website. We consider them to be a part of our Exact Solar team!"
"Reliable, consistent, and an excellent return on investment. LiveAdmins allows our customer to have a quick, professional guide to our website. This is a must have if you want to convert more clicks to leads. The chat helpers have always been very professional and helpful. The design is nice, modern, and seamless. Their team works with our website providers and they accomplish tasks in an effective and efficient manner."
Director of Marketing
A.M. Sun SolarWatch Video
"One word or phrase that best describes our relationship with LiveAdmins would be value. We’ve already paid for the service multiple times over with the sales that we’ve made through our website chat, and through the customers that we’ve helped. It’s a very valuable service and we’re going to continue to use them. I’m very glad that we made the decision to go with them."
Bina Roy Desai
Inn at Saratoga
"The process of working with LiveAdmins has been seamless. The agents now know our hotel amenities, services, and promotions so well that we consider them to be an extension of our core team. Whether on desktop or mobile, our clientele love being helped 24/7 on the LiveAdmins chat function."
Director of Inside Sales
SunPower by Venture Solar
"Working with LiveAdmins has been easy and productive. They mastered our scripts and FAQs in a few days and now we have 24 hour coverage for job seekers, existing clients, and prospective customers who come across our website. This allowed us to capture more business and significantly improve our reaction time for customer service questions."
King's JewelryWatch Video
"LiveAdmins is making a difference for us by capturing customers, finding out what they're looking for, giving us a lot of data that we were missing before and giving us a place where we're able to reach out to them."
Leisure Days Gatineau
"LiveAdmins helped us in simplifying the communications between us and the visitors by providing a process that is easy to understand by a visitor."
ArrKann Trailer and RV
"Nothing but good things to say about LiveAdmins from ArrKann RV! Fast, prompt service from their staff, always willing to adapt and change their scripts or take feedback, and easy to use software for our staff!"
Business Development Manager
Crest Office Furniture
"We are very pleased with the level of service, attention to detail and quality of chat experience provided by LiveAdmins. They performed excellently in all aspects - great customer support, thorough on-boarding and scripting process, a commitment to learning our business and improving our results, and professional chat agents who communicate well with our customers."
"I was skeptical at first and I’m happy to say they delivered great results. Their team is very responsive and in touch with their dealers. They do a great job and I am extremely happy we partnered up with them."
Chief Sales Officer
Kensington Exclusive PropertiesWatch Video
“When a customer visits our website, a window quickly pops up where LiveAdmins is there to help them. We are happy to work with them to improve the customer service journey especially online."
Exclusive LinksWatch Video
“I think one of the key features of LiveAdmins is certainly the chat transcript that gets sent to us because that gives us details of the actual conversation that has taken place with our customer, giving us a lead in to our conversation that we are going to have in the follow-up.”
Business Development Director
Dubai College of TourismWatch Video
“We have found LiveAdmins to be very amiable and approachable and a great partner for the processes and programs that we have wanted to implement here at Dubai College of Tourism.”
Head of Corporate Communications
The EntertainerWatch Video
"The experience of the whole journey of working with LiveAdmins has been a completely seamless process for us. Response times are good. Feedback is good. It's a really important part of our customer service channel. And I definitely will recommend LiveAdmins to other businesses."
The BizMarketing GroupWatch Video
"LiveAdmins helps us generate more leads by providing excellent customer service to our website visitors 24/7. We have more visitors in the evening, when we are not working and that is when we really needed help handling those customers just as professionally as we would do in our business hours, and connecting them with the relevant person in our organization as and when required."
Company Formation Specialist
"LiveAdmins is very adaptable with our client needs. Whenever we want to release a new promotion or change our information that we release to our clients, that is always very quickly updated and our clients are regularly informed. It has made it a lot faster and efficient in regards to our client interactions. We would recommend LiveAdmins to any business wanting to start up,"
Head of Graduate Recruitment
University of DubaiWatch Video
"LiveAdmins has added value to University of Dubai, because we are there to serve people online 24/7. If anyone has a question, he can go online and will find someone who he can reach. We would recommend LiveAdmins to anyone because it will excel their customer service and their presence online."
Chief Executive Officer
SPF RealtyWatch Video
"The interaction with LiveAdmins has been fantastic. It's been extremely good. I would definitely recommend it to friends and associates. Not only from the real estate industry but even in other businesses."
Criminal Defense Attorney
The Law Office of Walter M. Reaves JR.
"Few years ago, I decided to add Live Chat to my website. After evaluating different vendors, I decided to go with the LiveAdmins. I couldn't have made a better choice. They have done a fantastic job and worked with me to come up with a script, and have been happy to make changes along the way. Whatever questions we have, they answer it."
Ijara Marketing, LLC
"We aimed to increase leads by 30%. We were thrilled when it resulted in a net increase of over 60% in the first 6 months. That was beyond our expectations in terms of cost savings and the short time it took to achieve it. What we appreciated most was their ability to adapt to the needs of our unique implementation, keep everyone happy, and deliver the expected results."
"We have been using LiveAdmins's service for over five years and are very satisfied with the results. They are great to work with, very receptive to edits to our web chat, and implement changes promptly. The WebGreeter service has added a lot of value to our website and continues to provide an additional way to deliver excellent customer service to our candidates and clients,"
Chief Operating Officer
"Live Chat has far exceeded any expectation we had envisioned when integrating their unique platform to our website. We are now going on our sixth year using their service. It's like they are a part of the company now and they treat our customers the same way. Business would not be the same without them. I highly recommend their service for anyone wanting to greet customers in real-time and give them a first class experience on your website."
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