FAQs

Visit our Software page and follow 3 simple steps to get started.

  1. Sign Up
  2. Download Software
  3. Paste Code and Start Chatting

We offer a variety of reports that you may use for Performance Evaluation and Quality Control.

Our servers are available globally to ensure your visitors are attended to 24 hours, 7 days a week, and 365 days a year. Our support staff is also available at all times to assist you through any problems.

Our service offers Proactive Greeting that will automatically greet every visitor on your website instantly.

Our chat agents are available 24/7 and will be attending to your website visitors even if your business is closed for the day.

All data is automatically backed up on our cloud based backup servers.

Our software, by default, allows you to send transcripts to any external address.

Our chat windows are completely customizable for all devices.

Chats are automatically routed based on agents’ profiles which includes language, experience, industry and workload.

Yes, if required you may re-route incoming chats manually as well.

Our software has a reports section that provides you detailed information regarding your website visitors.

Your website visitors will not need to leave you offline messages as our service is up and running 24/7.

Our software’s reports section has a segment dedicated to chat reports that will provide you with all chat history.

Chat Window Generator allows you to completely customize live chat based on your requirements and preferences.

We provide highly-trained live chat agents dedicated to attend to your website visitors in the best possible manner.

You can use our live chat software on multiple websites at the same time.

You will find a ‘Forgot Password’ link at the top right corner of your software interface that will guide you how to reset your password.

Yes, that is absolutely possible.

Yes, our live chat supports both VoIP and video chat if you require the feature.

Yes, we are currently supporting English, Arabic, Spanish, French and German.

Yes, our software works seamlessly across all platforms.

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