Visitor Conversion Report will give an insight into the total number of business opportunities identified for your business in a given time period.
Monthly Comparison Report will show you a month over month comparison of your total chats.
First Response Time Report will show the average time taken by an agent to send the first response to a visitor once a chat is initiated.
Average Response Time Report will highlight the average time taken by an agent to respond to visitor chats in a given time period.
Average Chat Duration Report will give an insight about the average time an agent spends on a single chat in a given time period.
Top Performing Pages Report will give you insight into the top 5 traffic sources for your website in a given timeframe to help you better evaluate where you should invest your efforts to drive more sales.
Meaningful Chats Report will highlight the total Meaningful Chats in a given time period. The chats include business opportunities plus all the chats in which a customer was assisted.
Non-billable Chats Report identifies all chats where a visitor was not served with any meaningful information and no contact information was provided.
Department-wise Chats Report allows you to view chats as per the pre-set departments in your organization.
Chats Taken Over Report tells you the total number of chats which were taken over by the Quality Control Department. This gives insight on how many times a chat’s quality was improved by the QC team.
Active Visitors on Site Report allows you to see the total number of active visitors on your website at a specific point in time. It is useful in evaluating the performance of your website.
Desktop vs. Mobile Users Report will provide you a breakdown of the number of visitors based on their primary device used to browse your website.
Pay-Per-Click vs. Organic Traffic Report enlists the traffic that arrived on your website in a given time period from Pay-Per-Click advertisements and Organic sources.
Top Chat Points Report gives you insight on triggers which make visitors start a chat on your website.
Top Exit Points Report gives you insight on triggers which make visitors end a chat on your website.
QC Buzzer Notification Report shows the number of times the Quality Control team was asked for assistance by the agents.
Chats by Hour Report gives you insight about the total number of chats an agent received during a specific hour of the day. This enables you to optimize your resources accordingly.