Our chat bot, Pebble, is seamlessly integrated with our live chat technology allowing you to utilize the chat bot to qualify leads and jump in right when the human element is needed. All website visitors will be proactively engaged by Pebble offering them suggestions and real-time assistance. It can also be trained to send customized responses to frequently asked questions as per your needs. Based on customer responses and your business operations, Pebble is constantly self-learning to improve.
Textpathy enables chat agents to see what a visitor is typing even before they hit the send button. This makes it easy for an agent to prepare for the upcoming question and reduce delays in replying.
Your website visitors can be instantly connected to your office with the push of a single button. As soon as a chat agent identifies an immediate need to do so, he/she will use the Handover feature to connect the visitor’s phone with your office.
With Involve, you can create a virtual sales team by bringing your team and our chat agents together. The moment there’s a query that requires your sales expert’s assistance, your sales team can quickly take over the chat from the chat agents and respond. This transition is completely seamless so the visitor never faces any delay.
AppIngage allows all apps in the iOS and Android platforms to support our live chat. We install a small piece of code in your business app, and your app becomes another medium through which your customers can seek real-time customer support.
Our intelligent routing system makes chat routing simple and efficient, based on your pre-defined metrics. You can direct specific chats to a pre-defined chat agent. However, if they are unavailable, the chat will automatically be routed to another chat agent.
This feature will allow you to gauge what the visitors are searching for when landing on to your website. This makes it easier for you to serve the right content to your visitors.
An agent is better able to understand a visitor’s behavior by actively gauging a visitor’s journey on the website. It will tell exactly on which page(s) the user is currently active and which pages are currently opened and closed by him/her. It will also provide details such as previous visits, number of chats, user’s location, active time, referring path and keywords searched on the website to provide optimum customer experience.
This feature holds all the links and details that visitors may ask for. Instead of repeatedly copy/pasting links in the chat, you can directly pick content and share it with the visitors without having to leave the software interface. This helps improve response time and efficiency of communication.
Active chat, once enabled appears automatically after a pre-set time duration. Chat windows can also be set to passive mode, which gives website visitors the freedom to click on the live chat button for assistance when needed.
Link Inspector warns chat agents through a pop up message in case they try to send a link that does not belong to the website. This ensures that agents always send the correct links and there are no embarrassing moments.
Website visitors have the option of taking the dialogue on-the-go by requesting for a conversation over SMS, which chat agents can continue handling from within our software.
If a website visitor requires immediate assistance from your office, a customized lead alert can be sent to a pre-defined list of employees in your organization. Leads can be sent via e-mail or SMS.
Our Smart Car Search will search for a car’s make, model, color, features and other variables and will return results in a matter of nanoseconds. This happens during a visitor’s chat so there are virtually zero delays.