Unlocking Business Success: The Power of Managed Live Chat
Transform conversations into more leads with LiveAdmins’ 24/7 Fully Managed Live Chat Service, your gateway to personalized customer engagement.
At LiveAdmins, we help your business unlock a world of possibilities within a single conversation. We provide a team of trained chat agents to your business that deliver a round-the-clock omni-channel chat solution. This managed chat service helps improve customer engagement, enhance online customer experience and get more leads.
We say ‘hello’ to every online customer landing on your digital platforms, managing the entire customer journey for you. From initial contact to qualifying and identifying opportunities that help you close sales, our managed live chat service enables seamless communication that leaves a lasting impression.
The benefits of managed live chat service include:
- Increased Customer Satisfaction
- Improved Response Times
- Higher Conversion Rates
- Reduced Abandonment Rates
Some of the features of LiveAdmins managed chat service include:
- 24/7 Availability
- Multilingual Support
- Proactive Chat
- Lead Alerts
- Seamless Integrations
Ryan Uy
Director of Marketing, 2010 Office Furniture
"LiveAdmins provides a high level of support to us and our clients with their attentiveness, diligence and outstanding professionalism. We especially appreciate their ongoing commitment to helping us to continuously improve and adapting to change when necessary. In today’s world where everything is quickly becoming AI-driven, the human touch is becoming more of a rare commodity, and it’s wonderful to still be able to provide our customers a valuable online experience with positive human interaction."
Ellen Castle
Business Development Manager, A1A Solar Contracting, Inc.
"LiveAdmins has enabled another mode of communication via our website with our existing and potential new customers. Customers have the option of selecting SMS text as well. The operators are excellent. When we tweak our instructions, they are very quick to adapt. If there is an issue, they are quick to resolve it. I highly recommend LiveAdmins."
Eric Schneider
Director of Business Development, StraightUp Solar
"We greatly value LiveAdmins 24 hour customer chat service to start the solar journey for homeowners at any time. Their initial conversations allow our Solar Support Specialists to quickly finish our screening and reduce time to deliver a customized proposal. Thanks to our Client Success Manager's responsiveness and their team's adaptiveness to our scripts, we have a very productive, always-on application to convert leads to opportunities for our sales team."
Nataly Blanco
Director of Marketing, Kul Office Furniture
"LiveAdmins has exceptional chat agents, helping us almost double our leads in 4 Years. After working with them, we have seen a remarkable transformation in our lead generation efforts, resulting in a substantial increase in sales. These chat agents are incredibly efficient and effective. They provide prompt and accurate responses, impressing customers with their personalized and attentive support. LiveAdmins integrates seamlessly with our CRM system, capturing crucial information that helps us fine-tune our marketing strategies. This data-driven approach has resulted in higher conversion rates and improved customer satisfaction. We highly recommend them to any business looking to enhance lead generation and provide an exceptional customer experience."
Nancy Summers
Director of Sales & Marketing, Sun Light & Power
"As a solar installer in California, we rely on LiveAdmins to enable our customers to communicate with us every day. The greeters at LiveAdmins are courteous, friendly, and knowledgeable, and our customers have made comments about their pleasant experiences with them. Our client services account manager is very friendly and exceptionally responsive, and changes or revisions are made quickly. Due to the current pandemic, we are working remotely. Our customers can call us but many choose to interact with our LiveAdmins chat feature instead. We have received leads that have resulted in sales through LiveAdmins, and we consider their team to be part of our team."