Privacy Policy

( Software Clients )

This privacy policy is for EU residents (coming online from European Union based on IP address) in compliance with GDPR which comes into effect from May 25 th 2018.

This document contains information about collection and transmission of data for LiveAdmins LLC software clients. All personal data gathered from EU residents (including name, phone number and email address) through the LiveAdmins software being used by the client (controller) is transmitted to the client’s CRM through secure encryption from servers in the U.S.A.

All LiveAdmins software clients (controllers) have to choose between one of the following three options where personal data of EU data subjects collected from the LiveAdmins software will be sent to the clients.

1. CRM

2. Email

3. Local Drive

For all LiveAdmins software clients, LiveAdmins will delete all personal data of EU data subjects within one hour of transmitting the information to our client (controller). EU data subjects wanting to erase or make changes to their personal data can do so by contacting the website where the chat took place.


A cookie is a small piece of data that a website asks the user (data subject) to be stored on his/her computer or mobile device. We use cookies to personalize visitor experience on the website. LiveAdmins stores the name of the data subject in cookies provided if the chat agent has asked for the name and the data subject gives it. LiveAdmins does not store any personal data in the cookies for more than 30 days. Other than the client, LiveAdmins and its affiliates do not share this data with any third party organization.

Data Breach

GDPR requires organizations to report data breaches to data protection authorities and to affected data subjects. LiveAdmins will report to all concerned parties if it becomes aware of data breach. In case of data breach, where private data is affected, LiveAdmins will cooperate with its clients (controllers) and work with all concerned authorities as required by EU regulation.


In certain situations, we may be required to disclose personal data to meet national security or law enforcement requirements. In such cases, we may request the controller (our client) to disclose personal data to respond to court orders or legal process, or to establish or exercise our legal rights or defend against legal claims. We may also disclose personal information if it is necessary in order to prevent, investigate or take action regarding illegal activities, or as otherwise required by law.

Self-Auditory Assessment

LiveAdmins performs self-assessment of the privacy policy at least once a year, copies of executive summary and remedial actions taken can be made available to the controllers (LiveAdmins’ clients) when requested by sending an email to [email protected]

Accepting the terms and conditions of LiveAdmins Live Chat Service and Software means accepting the privacy policy of LiveAdmins.

For any queries regarding privacy policy please get in touch with us at [email protected]

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