SuperWise
Real-Time Chat Monitoring Made Easy
SuperWise by LiveAdmins is a state-of-the-art Monitoring Panel that gives you the ability to monitor detailed conversations between your chat agents and website visitors in real time.
Live Chat Monitoring Panel
You can supervise, correct and even take control of an ongoing chat without disturbing the flow of the conversations which helps you ensure quality and customer satisfaction every time.
Features
Agent Health Bar
See how chat agents have been performing in the past by reviewing their KPIs at a glance.
Notes
Add note to any chat transcript and email it directly to anyone for future reference and follow ups.
Reconnect
Restore every chat automatically whenever you re-open monitoring panel.
6er
Voted as the most user friendly interface by LiveAdmins clients, you can open up to six chat windows at one time.
Involve
Secretly assist the agent on how to handle a difficult situation or completely takeover the chats for full control.
Visitor Insights
Keep a track of your visitor's location, browsing history, behavioral flow, active time on site, & referring path in real time.
Intelligent Chat Routing
Automatically route chats based on agent availability, language settings and training so visitors always get the best experience.
Supports All Devices
Be it a desktop, tablet or mobile SuperWise delivers optimum visitor experience on every platform.
