Customer Experience is Everything
MAKING WEBSITES HUMAN SINCE 2002
LiveAdmins bridges the gap between your business and your website visitors. Our real-time online customer support available 24/7 for Virtuzone businesses, helps increase your Marketing ROI and the bottom line of your business.
Let’s help you bring the human element to your website.
WHY LIVE CHAT?
- Track visitor behavior
- Proactively greet visitors
- Re-engage repeat visitors
- Increase leads & sales
- Increase return on investment
- Reduce expenses
What we offer
Ellen Castle
Business Development Manager, A1A Solar Contracting, Inc.
"LiveAdmins has enabled another mode of communication via our website with our existing and potential new customers. Customers have the option of selecting SMS text as well. The operators are excellent. When we tweak our instructions, they are very quick to adapt. If there is an issue, they are quick to resolve it. I highly recommend LiveAdmins."
Eric Schneider
Director of Business Development, StraightUp Solar
"We greatly value LiveAdmins 24 hour customer chat service to start the solar journey for homeowners at any time. Their initial conversations allow our Solar Support Specialists to quickly finish our screening and reduce time to deliver a customized proposal. Thanks to our Client Success Manager's responsiveness and their team's adaptiveness to our scripts, we have a very productive, always-on application to convert leads to opportunities for our sales team."
Nataly Blanco
Director of Marketing, Kul Office Furniture
"LiveAdmins has exceptional chat agents, helping us almost double our leads in 4 Years. After working with them, we have seen a remarkable transformation in our lead generation efforts, resulting in a substantial increase in sales. These chat agents are incredibly efficient and effective. They provide prompt and accurate responses, impressing customers with their personalized and attentive support. LiveAdmins integrates seamlessly with our CRM system, capturing crucial information that helps us fine-tune our marketing strategies. This data-driven approach has resulted in higher conversion rates and improved customer satisfaction. We highly recommend them to any business looking to enhance lead generation and provide an exceptional customer experience."
Nancy Summers
Director of Sales & Marketing, Sun Light & Power
"As a solar installer in California, we rely on LiveAdmins to enable our customers to communicate with us every day. The greeters at LiveAdmins are courteous, friendly, and knowledgeable, and our customers have made comments about their pleasant experiences with them. Our client services account manager is very friendly and exceptionally responsive, and changes or revisions are made quickly. Due to the current pandemic, we are working remotely. Our customers can call us but many choose to interact with our LiveAdmins chat feature instead. We have received leads that have resulted in sales through LiveAdmins, and we consider their team to be part of our team."
Sherren Harter
Director of Marketing, Freedom Solar Power
"We evaluated a number of web chat solutions and chose LiveAdmins because their service complemented our business efforts and enabled us to provide the premium customer service we're known for - the ability for customers to reach a real person when and how they prefer. The customer success team helped us integrate the chats with our CRM and dialer, provided us with a starting point for scripts and training, and the greeters not only understood the complexities of the solar business but also provided an experience that is very customized to our company and region. Our account manager and the trainers are very responsive to our requests and changing needs, the greeters provide professional and high-quality conversations that collect all of the relevant data we need, and they are adept at fielding challenging questions. Highly recommend!"