Customer Experience is Everything
MAKING WEBSITES HUMAN SINCE 2002
LiveAdmins bridges the gap between your business and your website visitors. Our real-time online customer support available 24/7 for Virtuzone businesses, helps increase your Marketing ROI and the bottom line of your business.
Let’s help you bring the human element to your website.
WHY LIVE CHAT?
- Track visitor behavior
- Proactively greet visitors
- Re-engage repeat visitors
- Increase leads & sales
- Increase return on investment
- Reduce expenses
What we offer
Nancy Summers
Director of Sales & Marketing, Sun Light & Power
"As a solar installer in California, we rely on LiveAdmins to enable our customers to communicate with us every day. The greeters at LiveAdmins are courteous, friendly, and knowledgeable, and our customers have made comments about their pleasant experiences with them. Our client services account manager is very friendly and exceptionally responsive, and changes or revisions are made quickly. Due to the current pandemic, we are working remotely. Our customers can call us but many choose to interact with our LiveAdmins chat feature instead. We have received leads that have resulted in sales through LiveAdmins, and we consider their team to be part of our team."
Sherren Harter
Director of Marketing, Freedom Solar Power
"We evaluated a number of web chat solutions and chose LiveAdmins because their service complemented our business efforts and enabled us to provide the premium customer service we're known for - the ability for customers to reach a real person when and how they prefer. The customer success team helped us integrate the chats with our CRM and dialer, provided us with a starting point for scripts and training, and the greeters not only understood the complexities of the solar business but also provided an experience that is very customized to our company and region. Our account manager and the trainers are very responsive to our requests and changing needs, the greeters provide professional and high-quality conversations that collect all of the relevant data we need, and they are adept at fielding challenging questions. Highly recommend!"
Dwayne Lenihan
Property Manager, Annacis Lock-Up Storage
"LiveAdmins has saved our company’s time and money and has also made the company money. As a self-storage company, we get a lot of “price checkers” or “tire kickers” and since we employed LiveAdmins we have seen a drastic reduction in the amount of dead calls, allowing our staff to concentrate on actual potential customers. LiveAdmins staff is there 24/7. The feedback we receive from prospective clients, who have dealt with one of the chat operators has been very positive. It is also very easy to quickly update LiveAdmins chat agents on current specials, changes in hours, and availability, via a simple email. I would highly recommend the service."
Cherie Young
Owner, Cherie Young
"I have used LiveAdmins for many years as the front line experience for my clients. Many times clients have remarked about my live chat and that it's not a robot! LiveAdmins has helped me with a much higher conversion rate, as there is a human being ready to answer questions and I receive my chat dialogues quickly. My business has worked with other live chat products and I can say that LiveAdmins is the best, they listen and modify to my audience. They are polite to my customers and the backbone in helping me convert new business. I continue to depend on this service and recommend them to any business that wants a more "sticky" presence to their website."
Adrian Wen
CEO, 18 Wheels Logistics
"LiveAdmins has been a great partner for 18 Wheels Logistics to maintain and to increase customer service levels in warehousing even in the light of COVID-19. We can communicate with customers 24 hours a day. LiveAdmins provides real responses that can interact with contacts that add a special touch to show customers we care. 18 Wheels recommends LiveAdmins highly, just visit www.18wheelslogstics.com to check out their services!"
