Worried about the increased shopping cart abandonment rate on your website? Are you being left by your online customers? Quite a few entrepreneurs and online businesses are concerned about this problem and unsure on how to tackle it. Businesses frequently wonder if this abandonment can be curtailed and if so, then how? Firms need to devise strategies that ensure customer satisfaction as well as customer retention. Here are a few tips that would ensure a decline in the trend of shopping cart abandonment.
Hire the Right Online Support Staff
A major tool which can result in reduced shopping cart abandonment, is the addition of Live Chat Support on the website. Online representatives can be trained to help customers throughout the shopping process. Firms need to make sure that the online support staff hired by them is courteous, is able to handle all kinds of situations and deal with customers in a professional manner. Conversations between staff and customers should be monitored, evaluated and analyzed to ensure quality customer care is provided.
A Proactive Approach
Your online support staff needs to be proactive with their approach towards customers. Their jobs shouldn’t be just to wait around for queries. The idea is that as soon as a potential customer lands on a website, WebGreeter‘s should interact with them and make them feel comfortable. There are customers who may be hesitant in approaching the representatives with regards to their complaints or queries and a proactive approach from the Live Chat representatives could resolve this issue. Additionally, customers should also be helped out during the checkout process so as to ensure quick completion of the purchase.
Make Your Website User Friendly
Businesses further need to put themselves in the customer’s shoes and make their websites as user friendly as possible. Navigation needs to be simplistic and the layout to websites shouldn’t be overly complex as this can reduce your online sales. A simplistic web navigation process can guarantee smooth check-out for the customers and result in a seamless user experience.
Be Clear About Pricing
One of the key things businesses need to be clear about is the pricing. There should be no hidden costs. It needs to be ensured that the purchase process is as straightforward as possible for the customers in order to maximize sales. Customers dislike not being completely in the loop during transactions and hate hidden information. All information regarding pricing and shipping should be clearly stated.
With the deployment of the above mentioned strategies, online businesses can retain customers, reduce the shopping cart abandonment and increase their sales.