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4 Simple Tips on How Airlines Can Provide a Better Online Experience to Customers
According to a study conducted by Berry and Jia in 2010, around 50-60 percent flights were booked online in the U.S alone. Now imagine this happening on a global level. According to Euro monitor International, global online travel and tourism sales are expected to reach 830 billion dollars in 2017. Having an online presence is […]
5 Tips for E-Businesses to Add More Convenience for Customers
A study by Forrester shows that in the US, internet retail sales are likely to touch $334 billion in 2015. We have witnessed the emergence of several e-commerce websites which offer an array of products and services to customers. Amidst so many available options, customers would not only prefer to shop from a website which […]
6 Tips for Improving Online Customer Support
Customers today have fast paced lives and find it more convenient to contact a company through their website or social media page than visiting the store or office. Providing online customer support has become necessary as it enables the customers to interact with representatives of the company using social media, email or through the website […]
For every new business, customer acquisition and retention is a prior goal. However, without putting yourself in the customers’ shoes, you will not be able to create a delightful experience for them. Customer Journey Mapping is a smart approach that gives you complete understanding of your customers’ experiences at various touch points. It is a […]
How to effectively follow up with Customers
In order for businesses to succeed, it is essential that there is a bond of trust built between the business and its customers. One of the ways through which a relation of trust with your customers can develop is through following up constantly. Businesses need to know what the clients want and the best way […]
