Customer Experience

Mother’s Day celebrations have begun with the ordering of flowers, cakes, gifts and dine out reservations online. While E- Businesses are striving to sell their exclusive products to customers on this special day, making the experience delightful is extremely important. Online bakeries, retail stores, florists and courier services providers ought to keep their customer service

For every new business, customer acquisition and retention is a prior goal. However, without putting yourself in the customers’ shoes, you will not be able to create a delightful experience for them. Customer Journey Mapping is a smart approach that gives you complete understanding of your customers’ experiences at various touch points. It is a