GITEX 2021 Technology Week

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customer experience journey How to Enhance Online Customer Journey Experience with Live Chat

The moment a customer lands on a website, every interaction needs to be impactful in order to offer a pleasant experience. Adding live chat to the website can help businesses improve the customer journey and build stronger connections. This is similar to having support staff in brick-and-mortar stores to assist visitors with their needs. Online

How to Improve Your Online Business How to Enhance Every Step of Customer Buying Cycle

The Customer Buying Cycle (CBC) is a progression of the consumer journey from the initial phase of identifying the need for a certain product/service to post-purchase. Understanding CBC is important for businesses wanting to provide the best outcome to prospects through the entire customer journey. Generally, it is a five-point trail consisting of Awareness, Research,

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