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Online Retailers 3 Key Customer Experience Problems that Baffle Online Retailers

We live in a time where just about everything is done online: whether it is chatting with friends, shopping for gifts, researching work opportunities, or even learning new skills. The internet enables consumers to ‘virtually’ search for solutions without taking a single step out the door. While the online marketplace provides unmatchable convenience for the

Millennials Love Live Chat More Than Chit-Chat: Why Millennials Love Live Chat

With the advent of Instagram and Twitter hashtags, the era of the millennials is clearly upon us. They have defined this period in history with their keen sense of social justice and a preference for swift communication. You may be wondering how live chat services figure into this equation. Millennials expect and consistently ask for efficient

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