stay connected with your customers How to effectively follow up with Customers

In order for businesses to succeed, it is essential that there is a bond of trust built between the business and its customers. One of the ways through which a relation of trust with your customers can develop is through following up constantly. Businesses need to know what the clients want and the best way […]

5 Reasons Why Live Chat is Essential for Your Business [Infographic]

Every year businesses all over the world lose billions of dollars just because of poor customer service. The 2011 Right Now Customer Experience Impact Report revealed that 89 % of the customers switched to a competitor after having a poor customer experience. However, with the Live Chat solution, businesses can improve the quality of customer […]

prediction 4 Predictions for E-Commerce Industry

Online shopping is becoming increasingly popular because of the convenience it offers to consumers. Although online retail stores have not been able to fully replicate the physical store experience yet they have been successful in gathering their band of loyalists. The latest market research analysis shows that the future of e-commerce industry is very bright […]

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