For any business, getting new customers is as important as retaining old ones. Think about the number of people who visit your website on a daily basis. More than half of them are likely to never come back or try to interact with you regarding your products and services. This is why it is imperative
Many customers look for a personalized relationship when they conduct business with an online company. Providing them with a human experience is essential to retain them. Live Chat offers a great solution to this, it adds to the customer experience, making the online visitor journey more exciting. Some of the important features that make live
The rapid dissemination of information has led to more informed customers, which has heightened the level of expectation they have from businesses. In order to present yourself as a customer-centric organization, you need to understand that great customer service and support are not only provided within business hours. Nowadays, what truly matters is your ability
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