do you know about your customers How to Avoid Disappointing Your Customers

Building strong customer relationships is essential for success in business. While it makes good business sense to avoid the words “No, I’m afraid we cannot…” it is even more critical to avoid promising too much and then being unable to deliver, which has proven to be infinitely more damaging to the credibility of companies and

Content Marketing The Emerging Trends of Content Marketing

Midway through the third quarter of 2016, the trends of content marketing for the coming year have already been predicted. Strategists around the world have weighed in on the statistics to conclude how drastically consumer behavior has changed in such a short time. To follow the latest techniques, businesses will have to come up with

qualities of support agent Tips to Ensure You are Providing Consistent Live Chat Support

Offering real-time support to your website visitors through live chat is one of the fastest and most effective ways to facilitate their needs. The efficiency of live chat service depends upon user-friendly software, proactive live chat agents and most importantly consistency. For customer satisfaction, offering consistent service is essential. Although some chat agents are more

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