Every year businesses all over the world lose billions of dollars just because of poor customer service. The 2011 Right Now Customer Experience Impact Report revealed that 89 % of the customers switched to a competitor after having a poor customer experience. However, with Live Chat, businesses can improve the quality of customer service and support provided online. This will help enhance customer satisfaction and positively impact sales.
The info graphic below has been created by compiling different studies and lists several benefits of live chat, showing why it has become essential for companies.