In order to run a successful eCommerce business, entrepreneurs need to understand what type of experience the modern customer seeks when shopping on the internet and how this can be delivered by them. When shopping online, many customers exercise more caution due to factors such as uncertainty about the quality of product/service, security and privacy
Every year businesses all over the world lose billions of dollars just because of poor customer service. The 2011 Right Now Customer Experience Impact Report revealed that 89 % of the customers switched to a competitor after having a poor customer experience. However, with Live Chat, businesses can improve the quality of customer service and
Online shopping is becoming increasingly popular because of the convenience it offers to consumers. Although online retail stores have not been able to fully replicate the physical store experience yet they have been successful in gathering their band of loyalists. The latest market research analysis shows that the future of e-commerce industry is very bright
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