Effective problem solving is vital for delivering great service experience. Customers who get in touch with a business regarding an issue want an instant solution to their problem. While there are conventional ways to solve customer service problems, most of them are time consuming and involve a lot of paperwork which results in customers getting […]
For many customers, 4th of July holiday is a great time to shop as several stores offer sales. While giving discounts and deals is one of the best ways for a business to attract more customers this independence day, focus on developing a comprehensive strategy to reach out to potential shoppers in unconventional ways. Step […]
Influencing the decisions of your target customers depends primarily on how well you understand them and their needs. While every customer you come across is different, the emotional triggers for most people are essentially the same. If you want to persuade your target audience you need to identify what is important to them. Humans are […]
For businesses, maintaining a positive image and reputation matters, at times simple mistakes can cause serious damage to a company’s brand name. This is especially true in the current digital era where customer expectations are high. Facing a crisis is inevitable for all sorts of businesses. Every business experiences crises in one form or the […]
Business Intelligence is a technology driven process where raw data is converted into useful information through different tools and software applications. The usage of Business Intelligence tools enable insight on data and information, allowing businesses to make that information highly useful, as well as actionable. According to a Gartner report, the total spending on business […]
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