LiveAdmins Attains HIPAA Compliance

LiveAdmins Attains HIPAA Compliance

February 14th, 2024 – Chicago, IL: LiveAdmins, a global leader in providing multilingual live chat solutions to businesses, is pleased to announce its compliance with the Health Insurance Portability and Accountability Act (HIPAA). 

HIPAA addresses the risks of compromising or using Protected Health Information (PHI) for identity theft. It empowers patients with greater control over their health data, sets boundaries on companies’ use of health records, and safeguards against unauthorized access. 

HIPAA focuses on safeguarding health information by implementing administrative, physical, and technical measures. These measures ensure the confidentiality, integrity, and availability of data, which helps protect it against threats and prevent unauthorized use or disclosure. HIPPA plays a vital role in securing and preserving the privacy of health information in the healthcare industry.

In response to this accomplishment, LiveAdmins’ Chief Technology Officer, Rehan Wali, remarked, “Our attainment of HIPAA compliance is a pivotal moment for LiveAdmins, showcasing our unwavering commitment to patient privacy in the healthcare sector. We’re proud to reinforce our dedication to offering the best customer service solution to our healthcare industry clients.”

For healthcare businesses that use LiveAdmins live chat, HIPPA compliance would entail greater privacy and data protection for their patients. Patient data and sensitive information will be handled with utmost care and privacy, as compliance will ensure rigorous security measures. 

With the acquisition of HIPAA compliance, LiveAdmins will now be able to offer its clients in the healthcare industry a secure and confidential platform for real-time communication, ensuring the protection of sensitive health information. For healthcare providers, HIPPA compliance demonstrates an adherence to ethical standards in patient care and ensures that their health-related conversations are conducted securely. 

LiveAdmins and the healthcare provider will also be part of a Business Associate Agreement (BAA), which establishes a legally binding framework between the two parties. The BAA ensures that LiveAdmins establish appropriate safeguards and security measures to protect the confidentiality and integrity of PHI. This agreement includes clauses outlining the permissible and impermissible uses of health information, each party’s liabilities, the consequences of failing to comply with stated requirements, and more.

About LiveAdmins

LiveAdmins is a leader in providing multilingual live chat solutions and services that enrich online visitor experience and customer satisfaction. Our solutions are fully customizable, easy to set up, and always online, catering to over 10 industries across 8 time zones.

Press Contact 

Brian Smith

General Manager

[email protected]

*In order to meet GDPR requirements, data subjects coming from European Union will not be able to enjoy services driven by LiveAdmins Visitor Behaviour Tracking and Business Intelligence.

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