November 30, 2023 – Chicago, IL: LiveAdmins, the leading provider of live chat services, is proud to announce the launch of its SaaS-based platform, which is the next milestone in its journey towards revolutionizing the customer service landscape.
This SaaS-based platform will open up many new avenues for businesses and will work towards making live chat services more efficient, accessible and cost-effective. The new state-of-the-art platform enables users to access the software from any browser, anywhere in the world. This can be done by simply logging into the web application from a browser without downloading specific desktop applications.
Commenting on this, Chief Technology Officer for LiveAdmins, Rehan Wali said, “Through our SaaS-based platform, LiveAdmins is not just redefining customer service; it’s unlocking a world of efficiency and accessibility. This innovative solution liberates businesses from the shackles of traditional systems and empowers them to embrace a future where customer service knows no boundaries.”
The new LiveAdmins SaaS-based system has the capability to perform automatic updates, which means that clients always stay up-to-date on the latest features and developments. This is done automatically, without clients having to manually update their software.
This SaaS-based platform is also highly customizable for different access levels, and there is no longer the need to have separate applications for managers and chat agents. This new system allows different features and access levels to be provided for different individuals depending on their requirements, tailoring the application to suit their needs. Inevitably, this would translate into increased efficiency and cost-effectiveness, as clients would only need to purchase one version of the software and as many seats as required.
The new platform also translates into increased scalability, as new features and add-ons can be added across the board with a simple click of a button. This makes the system more scalable and adaptable to evolving business needs.
In addition to this, backups are now automatic and all data is stored in the cloud, ensuring that it is accessible from anywhere and at any time. Hence, data is more secure than ever, and clients no longer need to worry about losing sensitive data and information.
In order to see a demo of how the new SaaS-based system works, book a Live chat demo with our client success team now.
LiveAdmins is a leader in providing multilingual live chat solutions and services that enrich online visitor experience, customer satisfaction and the bottom line of businesses of all sizes. Our solutions are fully customizable, easy to set up and always online, catering to over 10 industries across 8 time zones.