Live chat Blog
How to Enhance Every Step of Customer Buying Cycle
The Customer Buying Cycle (CBC) is a progression of the consumer journey from the initial phase of identifying the need for a certain product/service to post-purchase. Understanding CBC is important for businesses wanting to provide the best outcome to prospects through the entire customer journey. Generally, it is a five-point trail consisting of Awareness, Research, […]
3 Easy Ways to Improve Online Shopping Experience for Customers
The internet has changed the way people connect, communicate and even purchase. For online businesses, engaging with customers to offer a better experience on the website has become a prerequisite to stay a step ahead. Focusing on customer needs and serving them according to their preference is essential in making the shopping experience memorable and to ensure they keep coming back.
How to Attract More Customers this Holiday Season
Holiday season is one of the busiest and most profitable time for majority of businesses. Everyone wants to celebrate and give each other meaningful gifts.
How to Create a Memorable Live Chat Experience
Offering quality customer service is crucial to the long term success of a business. Providing customers with a memorable experience will help improve brand loyalty and create positive word of mouth.
6 Scenarios Where Live Chat Can Help Your Business
Live chat is essential for businesses to interact with online customers in real-time. It is like the front desk for a company in a digital environment.
