Live chat Blog
How Hotels Can Gain Competitive Edge with Live Chat
The hotel industry is becoming increasingly competitive with a number of options available to travelers. While location and price pay a pivotal role in the customer buying decision, superior customer experience is integral to the hotel business. With a large percentage of people searching and booking hotels online, adding a chat feature to the hotel […]
5 Smart Ways to Conduct Research for Your New Business Venture
The success of a new business venture solely depends upon understanding your potential customers’ buying behavior and the market trends. Even if you are running a topnotch brand, before launching a new project you need to conduct research to see how promising it seems to your prospective customers. Research also gives you an opportunity to […]
How Can Companies Use Mobile Apps to Improve Customer Experience?
Businesses today are turning towards innovative ways to improve customer experience. Companies are increasingly utilizing multiple channels to interact and communicate with customers. Being easily accessible via smartphones has become a priority for businesses. According to a research by GlobalWebIndex across 32 countries, it was revealed that 80% of all online adults now have a […]
How Courier Companies Can Provide Effective Online Customer Support
For courier companies, customer service is an important aspect. Besides keeping a focus on offering speed, security and personalized express services, courier companies need to have a strong online presence to cater to customers and should provide them with online customer support. If you are in the courier business, you need to ask yourself the […]
A Quick Guide for Managing Customer Complaints
Effective complaint management has always been one of the most crucial elements for the success of any business organization. With the advent of social media customers are in a powerful position and in case of a single unpleasant experience with a company, people spread negative word of mouth on social media sites like Google+, Facebook, […]
