Frequently Asked Questions

Is my data backed up?

All data is automatically backed up on our cloud based backup servers.

Can I send chat transcripts to anyone?

Our software, by default, allows you to send transcripts to any external address.

Does your live chat support mobile view?

Our chat windows are completely customizable for all devices.

How are chats allocated to agents?

Chats are automatically routed based on agents’ profiles which includes language, experience, industry and workload.

Is chat routing available manually?

Yes, if required you may re-route incoming chats manually as well.

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